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Experience the best of 9/11 Museum and Memorial

Check this collection to explore the 9/11 Memorial & Museum in NYC. Pay homage to the lives lost, delve into the events of 9/11, and witness the resilience of the human spirit. Browse through a range of ticket options and book your visit now to experience this poignant memorial and museum.
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Slide 1 of 10, Reflecting pool at 9/11 Memorial in New York City with surrounding skyscrapers.
Reflecting pool at 9/11 Memorial in New York City with surrounding skyscrapers.

9/11 Memorial & Museum Tickets

Explore at your pace
1 more

  • Visit one of the world’s most significant memorial sites, built on the original World Trade Center grounds and dedicated to honoring the victims of September 11 through thoughtful design and storytelling.

  • Your ticket includes entry to the 9/11 Museum’s core exhibitions, offering detailed narratives, firsthand accounts, multimedia displays, and artifacts that document the day and its global impact.

  • See the last column, the original slurry wall, personal belongings, and large-scale remnants from the Twin Towers, along with the “In Memoriam” exhibition that gives faces and stories to the names.

  • Choose the experience that suits your travel style, from self-guided admission to official guided tours, early-access visits, and Ground Zero walking tours.

  • Enhance your visit with an immersive mobile audio guide or combine your Museum admission with a New York City sightseeing pass for even greater value.

More details

  • Visit one of the world’s most significant memorial sites, built on the original World Trade Center grounds and dedicated to honoring the victims of September 11 through thoughtful design and storytelling.

  • Your ticket includes entry to the 9/11 Museum’s core exhibitions, offering detailed narratives, firsthand accounts, multimedia displays, and artifacts that document the day and its global impact.

  • See the last column, the original slurry wall, personal belongings, and large-scale remnants from the Twin Towers, along with the “In Memoriam” exhibition that gives faces and stories to the names.

  • Choose the experience that suits your travel style, from self-guided admission to official guided tours, early-access visits, and Ground Zero walking tours.

  • Enhance your visit with an immersive mobile audio guide or combine your Museum admission with a New York City sightseeing pass for even greater value.

from
$36
Slide 1 of 8, 9/11 Memorial reflecting pool with museum entrance and skyscrapers in New York City.
9/11 Memorial reflecting pool with museum entrance and skyscrapers in New York City.

Ground Zero 9/11 Memorial Tour & 9/11 Museum Skip-the-Line Tickets

3 hrs 30 mins

  • Get the convenience of priority entrance to the 9/11 Museum, allowing you to bypass long queues and maximize your time at the museum.

  • Go on an English-guided tour of important locations within the 9/11 Memorial and listen to historical context and personal anecdotes related to the tragedy.

  • Witness the poignant memorials, including the Survivor Tree that survived the day, and the FDNY Memorial Wall, a tribute to the nearly 3000 lives lost.

  • Listen to firsthand narratives of the 9/11 tragedy, acts of heroism, and how people came together to help out, adding a personal dimension to the sites.

  • Explore the exhibits of the 9/11 Museum at your own pace after the guided tour, allowing for personal reflection with the historical artifacts.

More details

  • Get the convenience of priority entrance to the 9/11 Museum, allowing you to bypass long queues and maximize your time at the museum.

  • Go on an English-guided tour of important locations within the 9/11 Memorial and listen to historical context and personal anecdotes related to the tragedy.

  • Witness the poignant memorials, including the Survivor Tree that survived the day, and the FDNY Memorial Wall, a tribute to the nearly 3000 lives lost.

  • Listen to firsthand narratives of the 9/11 tragedy, acts of heroism, and how people came together to help out, adding a personal dimension to the sites.

  • Explore the exhibits of the 9/11 Museum at your own pace after the guided tour, allowing for personal reflection with the historical artifacts.

from
$79
Slide 1 of 8, North Pool at National September 11 Memorial Museum, New York City, with surrounding skyscrapers.
North Pool at National September 11 Memorial Museum, New York City, with surrounding skyscrapers.

Ground Zero 9/11 Memorial Tour

1 hr 30 mins - 3 hrs 30 mins

  • Visit the 9/11 Memorial and walk across Ground Zero to pay your respects to the lives lost on September 11, 2001.

  • Your local guide will take you across the Memorial and the grounds, sharing stories of loss, bravery, and courage and narrating the events of the day as you walk.

  • Visit surrounding sights such as Saint Paul’s Chapel, the oldest public building in NYC, the FDNY Memorial Wall, the Memorial Pools, and more.

  • Participate in a tour that is as educational as it is emotional, and come out of it with a sense of profound respect and reflection.

  • Upgrade to get skip-the-line access to the 9/11 Museum to continue your journey of remembrance.

More details

  • Visit the 9/11 Memorial and walk across Ground Zero to pay your respects to the lives lost on September 11, 2001.

  • Your local guide will take you across the Memorial and the grounds, sharing stories of loss, bravery, and courage and narrating the events of the day as you walk.

  • Visit surrounding sights such as Saint Paul’s Chapel, the oldest public building in NYC, the FDNY Memorial Wall, the Memorial Pools, and more.

  • Participate in a tour that is as educational as it is emotional, and come out of it with a sense of profound respect and reflection.

  • Upgrade to get skip-the-line access to the 9/11 Museum to continue your journey of remembrance.

from Original price$29
$26.10

10% off

Slide 1 of 10, New York City skyline featuring One World Trade Center.
New York City skyline featuring One World Trade Center.

One World Observatory Standard Tickets: Skip-the-Box-Office

Explore at your pace

  • Skip the box office entirely and head straight into One World Observatory for unbeatable panoramic views of the Manhattan skyline.

  • Enjoy time-saving convenience with skip-the-box-office access and a thrilling SkyPod ride ascending 102 floors in just 47 seconds.

  • Immerse yourself in the energy of NYC through the See Forever® Theater, featuring a dynamic audiovisual showcase of the city.

  • A fast, seamless entry plus iconic views make this ticket perfect for visitors who want a value-packed experience.

  • Upgrade to flexible entry and fast-track access for even smoother security and elevator processing; ideal for travelers prioritizing convenience.

More details

  • Skip the box office entirely and head straight into One World Observatory for unbeatable panoramic views of the Manhattan skyline.

  • Enjoy time-saving convenience with skip-the-box-office access and a thrilling SkyPod ride ascending 102 floors in just 47 seconds.

  • Immerse yourself in the energy of NYC through the See Forever® Theater, featuring a dynamic audiovisual showcase of the city.

  • A fast, seamless entry plus iconic views make this ticket perfect for visitors who want a value-packed experience.

  • Upgrade to flexible entry and fast-track access for even smoother security and elevator processing; ideal for travelers prioritizing convenience.

from
$30.49
Slide 1 of 11, 9/11 Memorial & Museum interior with Last Column and visitors.
9/11 Memorial & Museum interior with Last Column and visitors.

9/11 Memorial & Museum Guided Tour with Admission

1 hr

  • Gain a deeper understanding of 9/11 at the Memorial & Museum as you move through core exhibitions that trace the day, its context, and its aftermath.

  • Begin at your tour time with Museum admission included, then join your group for expedited entry that takes you inside faster than the general public.

  • Explore the Memorial pools and the Museum's core exhibitions as your guide shares powerful stories, historical context, and the significance of key artifacts.

  • See important exhibition spaces and learn about the events of September 11, the rescue and recovery efforts, and the site's ongoing legacy.

  • Admission to the Museum is included, allowing you to continue exploring the exhibits at your own pace after the guided tour.

More details

  • Gain a deeper understanding of 9/11 at the Memorial & Museum as you move through core exhibitions that trace the day, its context, and its aftermath.

  • Begin at your tour time with Museum admission included, then join your group for expedited entry that takes you inside faster than the general public.

  • Explore the Memorial pools and the Museum's core exhibitions as your guide shares powerful stories, historical context, and the significance of key artifacts.

  • See important exhibition spaces and learn about the events of September 11, the rescue and recovery efforts, and the site's ongoing legacy.

  • Admission to the Museum is included, allowing you to continue exploring the exhibits at your own pace after the guided tour.

from
$53.10
Slide 1 of 9, Women observing the 9/11 Memorial in New York City.
Women observing the 9/11 Memorial in New York City.

9/11 Memorial & Museum Family Pass

Explore at your pace

  • The Family Pass includes museum admission for two adults and two children (ages 7–17) at a discounted rate, saving up to 20%.

  • Designed for families, this pass makes it easy to experience the museum together with one convenient booking, with flexibility to visit based on your schedule.

  • Explore powerful exhibits and artifacts that tell the story of 9/11 and its lasting impact on the world at the 9/11 Memorial and Museum.

  • Upgrade your ticket to the Family Pass for families of five, which includes two adults and three children, so everyone can be included.

More details

  • The Family Pass includes museum admission for two adults and two children (ages 7–17) at a discounted rate, saving up to 20%.

  • Designed for families, this pass makes it easy to experience the museum together with one convenient booking, with flexibility to visit based on your schedule.

  • Explore powerful exhibits and artifacts that tell the story of 9/11 and its lasting impact on the world at the 9/11 Memorial and Museum.

  • Upgrade your ticket to the Family Pass for families of five, which includes two adults and three children, so everyone can be included.

from
$25
Slide 1 of 9, One World Observatory view and 9/11 Memorial with American flag.
One World Observatory view and 9/11 Memorial with American flag.

Combo (Save 8%): One World Observatory + 9/11 Memorial & Museum Tickets

Explore at your pace

  • Visit two of Lower Manhattan’s most significant landmarks in one seamless trip, One World Observatory and the 9/11 Memorial & Museum, saving time and money in one go.

  • Enjoy panoramic skyline views at One World Observatory, featuring icons like the Statue of Liberty and Brooklyn Bridge, plus quick access to Observatory experiences such as the Horizon Grid and See Forever® Theater.

  • Ride high-speed SkyPod elevators and explore immersive digital exhibits that showcase NYC’s evolution and energy, from its cultural pulse to its world-famous skyline.

  • Honor the nearly 3,000 lives lost as you visit the 9/11 Memorial’s twin reflecting pools and explore the Museum’s powerful historical and personal exhibits.

  • Witness the resilience symbolized by the Survivor Tree, view artifacts and multimedia installations that chronicle the events of 9/11, and learn stories of hope and heroism.

More details

  • Visit two of Lower Manhattan’s most significant landmarks in one seamless trip, One World Observatory and the 9/11 Memorial & Museum, saving time and money in one go.

  • Enjoy panoramic skyline views at One World Observatory, featuring icons like the Statue of Liberty and Brooklyn Bridge, plus quick access to Observatory experiences such as the Horizon Grid and See Forever® Theater.

  • Ride high-speed SkyPod elevators and explore immersive digital exhibits that showcase NYC’s evolution and energy, from its cultural pulse to its world-famous skyline.

  • Honor the nearly 3,000 lives lost as you visit the 9/11 Memorial’s twin reflecting pools and explore the Museum’s powerful historical and personal exhibits.

  • Witness the resilience symbolized by the Survivor Tree, view artifacts and multimedia installations that chronicle the events of 9/11, and learn stories of hope and heroism.

from Original price$66.49
$61.17

8% off

Slide 1 of 20, New York City skyline with Empire State Building and rainbow, promoting Go City Explorer Pass.
New York City skyline with Empire State Building and rainbow, promoting Go City Explorer Pass.

Go City New York Explorer Pass: Choose from 100+ Attractions

Extended validity
1 more

  • Short stay or long trip, tailor your NYC adventure with a flexible Explorer Pass that lets you pick 2, 3, 4, 5, 6, 7, or 10 attractions you actually want to see and save.

  • Inclusions cover museums, observation decks, cruises, bike tours, and more, plus pre-recorded commentary, handy maps, and itineraries in the Go City app.

  • Visit big-name sights like the 9/11 Memorial and Museum, Empire State Building, LEGOLAND Discovery Center New Jersey, and other top attractions in New York City.

  • Enjoy 30 days of sightseeing freedom after you activate the pass, and one full year of validity before activation.

More details

  • Short stay or long trip, tailor your NYC adventure with a flexible Explorer Pass that lets you pick 2, 3, 4, 5, 6, 7, or 10 attractions you actually want to see and save.

  • Inclusions cover museums, observation decks, cruises, bike tours, and more, plus pre-recorded commentary, handy maps, and itineraries in the Go City app.

  • Visit big-name sights like the 9/11 Memorial and Museum, Empire State Building, LEGOLAND Discovery Center New Jersey, and other top attractions in New York City.

  • Enjoy 30 days of sightseeing freedom after you activate the pass, and one full year of validity before activation.

from
$89
Slide 1 of 10, Empire State Building with New York CityPASS logo in foreground.
Empire State Building with New York CityPASS logo in foreground.

New York CityPASS®: Choose 5 Attractions & Save Up To 51%

Extended validity
1 more

  • A curated pass to 5 NYC icons that you visit over 9 consecutive days, with stress-free digital tickets and an intuitive app for easy planning.

  • Enjoy a mix of skyline viewpoints, renowned museums, harbor cruises, ferries, and historic sites while trimming entry costs by up to 51%.

  • Tick off heavy hitters like the Empire State Building, Statue of Liberty and Ellis Island, 9/11 Memorial & Museum, Top of the Rock and Edge.

  • Your unactivated pass remains valid for an entire year, giving you the freedom to book without having to plan ahead.

More details

  • A curated pass to 5 NYC icons that you visit over 9 consecutive days, with stress-free digital tickets and an intuitive app for easy planning.

  • Enjoy a mix of skyline viewpoints, renowned museums, harbor cruises, ferries, and historic sites while trimming entry costs by up to 51%.

  • Tick off heavy hitters like the Empire State Building, Statue of Liberty and Ellis Island, 9/11 Memorial & Museum, Top of the Rock and Edge.

  • Your unactivated pass remains valid for an entire year, giving you the freedom to book without having to plan ahead.

from
$149

Pro tips to help you make a pick

The museum commemorates the tragic events of September 11, 2001. The experience can be an emotionally overwhelming one.

While there is no age restriction, the somber nature of this attraction may make it unsuitable for children below 10 years.

If you are visiting on a Wednesday afternoon, join the bagpipe tribute that plays to honor the victims. Bagpipers play every Wednesday at 1:30pm near the 9/11 Memorial Glade.

We suggest you opt for a guided tour to be able to fully immerse yourselves in the experience and discover untold stories with an expert guide.

Similar things to do in New York

About 9/11 Museum and Memorial

Step into the 9/11 Memorial where the echoes of the past resonate. Here, you’ll find remnants of the World Trade Center, names of the fallen etched on bronze, and multimedia displays that narrate the events of that fateful day.

Address180 Greenwich St, New York, NY 10007, USA
Also known as9/11 Memorial & Museum
Year opened2014
Founded byDavis Brody Bond
Expected wait time - Standard30-60 mins (Peak), 0-30 mins (Off Peak)

Did you know?

1. The underground museum at the 9/11 Memorial houses recovered artifacts, including a damaged firetruck from Engine Company 21. 2. The "Survivor Tree" at the 9/11 Memorial once narrowly survived the attacks and now stands tall as a symbol of resilience. 3. The 9/11 Memorial offers guided tours where survivors and family members share their personal stories of courage and hope.

4. The South Tower Survivor Stairs, a remnant from the original World Trade Center complex, are on display at the 9/11 Memorial. 5. The museum's exhibition includes a wall dedicated to the 1993 World Trade Center bombing, shedding light on its impact and aftermath.

Why visit 9/11 Museum and Memorial?

Symbol of Resilience

Stand in awe of the 9/11 Memorial, a powerful tribute to the men and women who lost their lives in the tragic events of September 11th. The memorial serves as a symbol of resilience and unity, reminding us of the strength of the human spirit.

Reflective Pools

Experience the peace and serenity of the memorial's two reflective pools, which mark the footprints of the Twin Towers. These pools, surrounded by beautiful landscaping, create a tranquil atmosphere for reflection and remembrance.

Survivor Tree

Learn the inspiring story of the Survivor Tree, a Callery pear tree that miraculously survived the attacks and was nursed back to health. Marvel at its symbol of resilience and hope, standing tall amidst the memorial grounds.

Architectural Elegance

Appreciate the architectural elegance of the memorial, designed by Michael Arad and Peter Walker. The graceful design seamlessly integrates with the surrounding landscape, creating a harmonious and poignant space.

Museum of History

Explore the 9/11 Memorial Museum, where you can delve into the history and impact of the September 11th attacks. Through exhibits, artifacts, and personal stories, gain a deeper understanding of this transformative moment in American history.

Highlights

Reflective Pools

The two enormous reflecting pools, each on the footprint of the Twin Towers, pay tribute to the victims of the attack. The serene waters and the names engraved around the pools create a moving and contemplative atmosphere.

Survivor Tree

This tree, a symbol of resilience, survived the 9/11 attack. Today, it stands tall, offering shade and hope. Its story and perseverance make it a must-see for visitors.

Tribute WTC Visitor Center

Explore the interactive exhibits at the Visitor Center and gain a deeper understanding of the events of 9/11. Listen to stories from survivors, learn about the response efforts, and pay your respects at the memorial.

Survivor Stairs

These stairs, the last remaining above-ground structure, served as an escape route for countless individuals on 9/11. Standing witness to the tragedy and resilience, they serve as a reminder of the past and a symbol of hope for the future.

One World Observatory

Ascend to the top of One World Trade Center, the tallest building in the Western Hemisphere, and take in panoramic views of the city. Witness the resilience of New York City's skyline as it rises anew from the ashes.

Plan your visit

North Pool Entrance

Located on the north side of the 9/11 Memorial, this entrance is accessible to all visitors. It’s recommended to book tickets in advance to avoid long lines. The average wait time is around 10-15 minutes. You can take the A, C, 1, 2, or 3 trains to Chambers Street.

South Pool Entrance

Situated on the south side of the 9/11 Memorial, this entrance is open to all visitors. Advanced ticket booking is recommended to reduce wait time. The average wait time is approximately 10-15 minutes. You can take the A, C, J, Z, 2, 3, 4, or 5 trains to Fulton Street.

West Street Entrance

Access the 9/11 Memorial from the west side. This entrance is open to all visitors and does not require advanced ticket booking. The average wait time can range from 15-20 minutes. If you’re traveling by bus, you can take the M55 Southbound and get off at Broadway and Thames Street.

Liberty Street Entrance

Located on the east side of the 9/11 Memorial, this entrance is for all visitors. Advanced ticket booking is recommended to avoid long wait times. The average wait time is around 10-15 minutes. If you’re traveling by bus, you can take the M55 Northbound and get off at Trinity Place and Rector Street.

Fulton Street Entrance

Access the 9/11 Memorial from the southwest corner. This entrance is open to all visitors. Advanced ticket booking is recommended for a quicker entry. The average wait time is around 10-15 minutes. The M20 Southbound also stops on South End Avenue between Liberty Street and Albany Street.

Greenwich Street Entrance

Situated on the northwest corner of the 9/11 Memorial, this entrance is for all visitors. It is advised to book tickets in advance to avoid long lines. The average wait time ranges from 10-15 minutes. You can take the A, C, 1, 2, or 3 trains to Chambers Street.

West Street Access Point

Located near the Vesey Street pedestrian bridge, this entrance is open to all visitors. Advanced ticket booking is recommended for a faster entry. The average wait time can range from 15-20 minutes. You can take the A, C, J, Z, 2, 3, 4, or 5 trains to Fulton Street.

Liberty Street Access Point

Access the 9/11 Memorial from Liberty Street. This entrance is open to all visitors and does not require advanced ticket booking. The average wait time is around 10-15 minutes. If you’re traveling by bus, you can take the M55 Southbound and get off at Broadway and Thames Street.

Vesey Street Access Point

Situated near the corner of Vesey Street and West Street, this entrance is for all visitors. Advanced ticket booking is recommended to reduce wait time. The average wait is around 10-15 minutes. If you’re traveling by bus, you can take the M55 Northbound and get off at Trinity Place and Rector Street.

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What our guests say

Miosottis S

Family
4 days ago

+7 more

This experience was top-notch, starting with the app, which helps a ton by keeping you updated with text messages about the day and time of your booking. That way, if you get distracted visiting other places, the app reminds you when the time for your tour is coming up. Scanning the tickets was super easy, the on-site service was super fast, and the staff was very friendly and helpful. It was an experience I won't forget, and I want to highlight the A+ service—they made us feel very welcome. The museum is huge, and the employees made sure we didn't miss a single detail. Highly recommended.

9/11 Memorial & Museum Family Pass

Miosottis S

Group
4 days ago

+2 more

Super fast service, and the staff was totally friendly and helpful. We were lost and asked someone on the street for directions; to our surprise, she was an employee there! She took her time and led us straight to the doors, and she wasn't even working—she did it in her free time. Even though it was cloudy, the view was a very lovely experience, and the interactive light section before reaching the platform is incredibly beautiful and fun. I recommend it 100 out of 100.

Combo: 9/11 Memorial & Museum + Edge Observation Deck Tickets

Thomas W

Germany
Group
Last week
Not much to say here. Booking was quick and easy. The confirmation arrived immediately. There were no problems at all on site. Everything went perfectly. Kudos and 100% recommended

Combo: 9/11 Memorial & Museum + Edge Observation Deck Tickets

Doritha B

United States
Couple
Last week
It was my birthday and the Summitt exceeded my expectations! Love it. The silver balls wowed me! We are looking forward to return next year.

Combo: 9/11 Memorial & Museum Tickets + 90-Min NYC Downtown Sightseeing Cruise

Samuel K

United States
Couple
2 weeks ago
Amazing views and loved the elevator ride. Provided an excellent overview and perspective of the entire NYC metro area!

One World Observatory Standard Tickets: Skip-the-Box-Office

Estefani G

United States
Group
2 weeks ago
The visit to the Statue of Liberty and Ellis Island was great. Booking through Headout was very easy, the instructions were clear, and the entire ferry ride was flawless. A thoroughly recommended experience!

Combo: 9/11 Memorial & Museum + Statue of Liberty & Ellis Island Tickets with Ferry Transfers

Dawn W

United States
Group
2 weeks ago
A 5 year old's smile! Memories! Views! The silver balls were something else, floating overhead, under foot. Trying to keep her still for pictures. Impossible

Combo: SUMMIT One Vanderbilt + 9/11 Memorial & Museum Tickets

Britta G

Germany
Couple
Sep 2026
A great experience, there are really beautiful views of New York, and it's also a lot of fun. Highly recommended. For me, it's number one among the observation decks.

Combo: SUMMIT One Vanderbilt + 9/11 Memorial & Museum Tickets

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Experience the 9/11 Memorial with Dex

The 9/11 Memorial Dex experience is an interactive self-guided tour available exclusively with selected 9/11 Memorial admission tickets booked through Headout.

Put on your earphones and follow a story that unfolds across the memorial plaza and the museum below it, connecting the twin reflecting pools, the Survivor Tree, the slurry wall, and the Last Column with the quieter details that are easy to walk past.

First-hand accounts and historical voices lead you through stories of the morning of September 11, 2001, the people whose names are inscribed in bronze around the pools, the rescue and recovery effort that followed, the engineering of the original towers and the long rebuilding of the site, accompanied by original music and restrained sound design.

How Dex guides you through the memorial and museum

  • Dex uses your phone’s location to guide you along a recommended route covering the North and South Pools, the Survivor Tree, Foundation Hall, the Memorial Glade, and quieter corners of the plaza.
  • As you reach each location, it automatically begins the story connected to what you are seeing.
  • The route is only the starting point. When a name on the parapet, an artifact, or a detail of the site catches your attention, pause and ask your Dex guide a question.
  • Photograph a supported memorial feature or museum object to uncover more about it, open a related story, or return to the route when you are ready.
  • Dex also points you towards quieter parts of the site and details of the plaza and galleries that are easy to walk past. You decide when to pause, where to go deeper, and when to continue.

How Dex differs from an audio guide and a group tour

An audio guide gives you a collection of prepared recordings. Dex builds those stories into a location-aware route, automatically connects them to what is around you, and lets you ask questions or investigate supported objects along the way.

A group tour gives you live interpretation from a human guide while following a scheduled departure, shared route, and group pace.

Dex offers a different experience: a structured tour that you can begin when you choose, pause whenever something interests you, and explore at your own pace. Choose Dex if you want the direction and storytelling of a guided visit with the freedom to explore the memorial and museum independently.

Unlock 9/11 Memorial Dex

Selected 9/11 Memorial admission tickets booked through Headout unlock the complete 9/11 Memorial Dex experience at no additional cost. It is not available as a standalone purchase or with tickets bought elsewhere.
After booking:

  • Download the Dex app.
  • Sign in with your Headout details.
  • The 9/11 Memorial experience will unlock automatically.

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