Due to the evolving COVID-19 (Novel Coronavirus) situation, Headout is updating the cancellation policy for customers who have booked experiences in impacted countries.
The health and safety of guests is our top priority, and we are working very closely with our network of vendors and tour operators to ensure adherence to this cancellation policy. We are also closely monitoring the Centers for Disease Control and Prevention and World Health Organization for live updates on the crisis.
Headout's Cancellation Policy (Updated)
Full Refund Options
For those eligible for a full refund based on the scenarios below, you can pick any one of these options as your preferred refund method:
1. Headout Credits
You will receive Headout credits for the entire value of your booking with an additional 25% that can be used to book any Headout experience across 35 cities until 31 Dec, 2021. All you need to do is just log in to our website with the email ID used at the time of booking.
2. Refund to Original Payment Method
If both these options don’t sync with your plans, we will reverse your booking amount to the original payment method.
Disclaimer: Please note that in most cases, you will have the both the options available: a refund to the original payment method or receive Headout credits. However, in the rare case when our local partner is not in agreement with our refund policy, we will issue a full refund in the form of Headout credits only. You can use it to book any experience with us until 31 Dec, 2021.
Italy | Spain | France
Italy: 8th March - 3rd April
Spain: 13th March till 31st March
France: 17th March till 31st March
- Experiences when the country has imposed lockdown: Full Refund
- Citizens with an experience booked in a different country during the lockdown: Full Refund
For experiences that are outside of this time period, we request you to reach out to us after 15 days.
Rest of the World
Visa Issues
- Experience in the next 30 days but you're unable to travel due to your country imposing a travel ban to the destination country due to COVID-19: Full Refund if claim can be verified
- Experience in the next 30 days but you're unable to travel due to the destination country imposing a travel ban due to COVID-19: Full Refund if claim can be verified
Note: Please reach out to us to get your claims verified if you are eligible for a full refund.
For experiences booked more than 30 days away: Please reach out to us once the experience date is within 30 days.
Health Concerns
- You have low immunity, are prone to falling sick, suffering with chronic illness, are an elderly adult, traveling with a young child or are pregnant and have an experience in the next 30 days: Full Refund if claim can be verified
Note: Please reach out to us to get your claims verified if you are eligible for a full refund.
For experiences booked more than 30 days away: Please reach out to us once the experience date is within 30 days.
Flight Cancellation
- Experience in the next 30 days but your flight has been cancelled: Full Refund if claim can be verified
Note: Please reach out to us to get your claims verified if you are eligible for a full refund.
For experiences booked more than 30 days away: If no other flights are operating, please reach out to us and we will issue a refund or Headout credits.
General Concern
- Experience in the next 30 days but you aren't travelling due to health concerns: Free reschedule or Headout credits (evaluated on a case-by-case basis).
Temporary Attraction Closures
Italy
A travel ban for the entire country has been imposed on Italy. All attractions in Italy are also temporarily closed until the 3rd of April.
France
• Palace of Versailles closed from the 14th of March until further notice
• Eiffel Tower closed from the 13th (9 PM) of March until further notice
• Orsay Museum closed from the 14th of March until further notice
• Orangerie Museum closed from the 14th of March until further notice
• Moulin Rouge closed from the 14th of March until the 29th of March
• Quai Branly closed from the 14th of March until further notice
• Lido closed from the 14th of March until further notice
• Cité des sciences closed until further notice
• Paris Opera closed until further notice
• Louvre museum closed until the 31st of March
• Crazy Horse Paris closed from the 14th of March until 5th April
• Disneyland Paris closed from the 15th of March till the 31st of March
• Catacombs of Paris closed from the 14th of March until further notice
Spain
• Sagrada Familia is closed until further notice
• Park Guell is closed until further notice
• The Royal Palace of Madrid is closed until further notice
• Alhambra and Generalife is closed from the 13th of March until March 29th
• Alcazar of Seville is closed until the 27th of March
• Prado Museum is closed until the 27th of March
• Casa Batllo is closed until the 27th of March
• Reina Sofia is closed until the 27th of March
• Thyssen Museum is closed until the 27th of March
• Real Madrid is closed until the 27th of March
• Port Aventura World is closed until the 27th of March
• Ferrari Land is closed until the 27th of March
• FC Barcelona Museum is closed until the 27th of March
• Ice Rink will reopen on the 27th of March
Japan
• Tokyo Disneyland will reopen on 15 March
• teamLab Planets TOKYO will reopen on 15 March
• Tokyo Skytree will reopen on 15 March
• Studio Ghibli Museum will reopen on 17 March
• Pretty Guardian Sailor Moon – Shining Moon Tokyo is closed until the end of March
• Fuji-Q Highland and teamLAB Borderless are closed indefinitely
• Universal Studios Japan will reopen on 15 March
• LEGOLAND Discovery Center Osaka will reopen on 15 March
• Osaka Spa World will reopen on 15 March
• Osaka Aquarium Kaiyukan will reopen on 15 March
• Abeno Harukas will reopen on 15 March
Germany
The following attractions are closed until 1 May, 2020: Reichstag.
Czech Republic
The following attractions are temporarily closed: Terezin.
Corona Virus - What is it and how to travel and stay safe
What is the Corona virus?
The Coronavirus is essentially a family of viruses that cause illnesses ranging from a regular flu to severe diseases like SARS (Severe Acute Respiratory Syndrome). The disease that is currently present across the globe is known as the Novel Coronavirus or COVID-19 - a new strain of virus previously undiscovered in humans or animals.
How does Corona virus spread?
This virus was first detected in Wuhan, China and the infections were linked to a live animal market. However, since this initial exposure, the virus is now spreading from person-to-person (community spreading), primarily via the following ways:
- Between people who are in close contact with one another (within about 6 feet).
- Through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
It's also possible for a person to get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or their eyes. However, this is not thought to be the main way the virus spreads.
How do I protect myself?
- Clean your hands often - Wash your hands often with soap and water for at least 20 seconds.
- Avoid close contact with sick people and maintain a distance between yourself and others if the virus is spreading in your community. Use soap or a hand sanitizer that contains at least 60% alcohol
- Stay home if you're sick, except to get medical care.
- Cover coughs and sneezes with a tissue or the inside of your elbow. Remember to dispose the tissue in the trash and wash your hands.
- Wear a face mask if you're sick and are in the company of others or visiting a healthcare centre. It is also generally advised to wear a face mask regardless since asymptomatic carriers can spread the virus.
- Clean and disinfect frequently touched surfaces and objects daily with soap, detergent or an alcohol based cleaner.
