Au départ de Nice : Visite nocturne de Monaco

Très instructif. David a été très bon et a traduit pour moi en grec.

Personne n'est venu nous chercher au point de rendez-vous. Nous attendons deux heures et demie. Nous appelons l'agence deux fois et au deuxième appel ils répondent mais l'agent local ne répond pas. Nous n'avons pas pu visiter Monaco à cause de cette irresponsabilité. J'attends le remboursement et on me raconte toujours une autre histoire. Très très mauvais.

The driver called Matt was incredibly rude and refused to pick up my friend from her location which was like 15min drive from me (we were staying at different venues. The tour offers free pick up, so had we booked tickets separately he would have had to pick her up separately anyway! He told her to get an Uber!! What a joke! Bare in mind this was like 30 mim before the tour was due to start, so you can imagine how stressfull we felt. She had to get a tram and rush to my apartment in the end as we didn't want to waste the money we already paid. Then he started taking photos of us on his phone without our consent, which I pointed out to him - what a crazy and unstable person. He was also shouting and swearing in French over the phone at me and hanging up! It was such a horrible experience, this person should not be working with people! Avoid! He was also badmouthing another tour guide Rafael who took as on an earlier tour. As a mater of fact Rafael was beyond lovely and we had such great experience with him. Matt could definitely learn a few things from him about manners and customer service!!

Service très pratique et expérience intéressante. Le guide était professionnel et bien informé. Je vous remercie de votre attention.