Protects every booking you make

We go to the furthest extent to make sure your experience is nothing short of great. You deserve that, always.

100% ticket guarantee
You'll always receive valid tickets for exactly what you've booked and in time for your visit. If we ever fail to deliver the right tickets, we'll fix it promptly and well before your visit.
If we don't get it right, you'll get a full refund immediately.
100% experience guarantee
Your experience will happen as described. If an attraction is closed or our local partner cancels, you will be immediately rebooked to a comparable or a better experience.
If you aren't happy with it, you'll get a refund immediately.
24/7 assistance guarantee
You're never on your own. We're available 24/7 in multiple languages over email, call, or chat, and aim to resolve all queries within 48 hours.
If we anticipate a delay due to on-ground partner dependencies, we'll always share a clear update within 24 hours of you contacting us.

What our guests say

Georgiana A

Romania
Family
A smooth and unforgettable experience The Eiffel Tower Guided Tour by Elevator was absolutely worth it. The reserved entry saved us a lot of time, and everything was very well organized from start to finish. Our guide was knowledgeable and engaging, sharing interesting facts and stories that made the experience even more enjoyable. Taking the elevator up was easy and comfortable, and the views from the second floor and especially the summit were breathtaking. Having guaranteed access removed all the stress, so we could fully enjoy the moment. I highly recommend this tour to anyone visiting Paris who wants a seamless experience and memorable views of the city. Definitely a highlight of the trip!

Frequently asked questions

Are all bookings covered by the Headout Promise?

Yes. Every booking made on our website and app is automatically covered by the Headout Promise. There’s nothing extra to buy or opt into.

Please refer to the Terms of Use for more details