Tour guidato di mezza giornata delle isole di Murano e Burano

L'e-mail inviata sul punto d'incontro era imprecisa, la foto e la freccia che indicavano il punto d'incontro erano dalla parte sbagliata del ponte. Dopo aver consegnato i biglietti, ci è stato detto di correre perché la barca partirà senza di voi. Il personale non ci ha supportato e ha dato la colpa al cliente.

First the yellow box location told us they did not have us on the tour. Once it was determined that we were part of the tour, we were told it did not include Torcello when it was on our ticket. We bought the tour for the whole experience of all three islands and it was on our ticket so this was misleading. The next thing that was frustrating was that the guide was difficult to understand on the intercom system and lacked inflection in her voice to engage the audience. She quickly became background noise for the whole ferry/boat.

The general organisation was good. Finding the meeting point, getting travel vouchers etc was also good. However the trip was not as advertised... " a small group of up to 20"... in reality was 120+ as I counted. " a private small boat"... in reality a large boat crammed with tourists. " an English speaking personal guide"...in reality a guide who spoke mainly Italian with a few sentences of English here and there. " a visit to Murano"... in reality a visit to a factory and small glass blowing demo in order to purchase glass from the shop. No time on the island really. We did enjoy the Burano visit, the time spent on the island and arrived back at the correct time.We purchased some small pieces of glass which are lovely. But...it was very crowded and I felt like I was herded like cattle instead of having a more intimate experience in a small group.

Francesca, la guida multilingue, incredibile. Spagnolo perfetto, cordiale.

buono. Burano bellisima. in generale bella esperienza

Very nice visit and beautiful isles, the time was great to visit alone on each isle

Отличное путешествие! С местом встречи разобраться легко! Рекомендую)

It was an amazing day out that went off without a hitch. Thank you so much.

Trasporto non rapido permette di vedere bene il panorama Soste troppo brevi

esperienza molto bella e interessante, peccato che le indicazioni del biglietto erano del tutto errate (luogo di ritrovo e orario).

Got the wrong meeting point - almost missed the tour because we waited at Doge's palace. Too much time at Murano and too short at Burano. Good information on the tour - nice stops and lovely guide

This was advertised as a 1/2 day tour but there was no such thing. It was a 6 hour full day tour that we didn't realize we were on until we were in Murano - we needed to be back for 4pm & this tour didn't have us back until at least 5pm. The tour operator Serenissima Motoscafi was very accommodating (she felt so bad about YOUR screw up & actually gave us $22.50Euro so we could catch the public boat from Burano to Venice. This is the 2nd bad outcome I have had with HEADOUT - 2 for 2. I would NEVER recommend your company to anyone...in fact will advocate for people not to use it...BRUTAL!

The agent never showed up.

Não passou no lugar combinado no horário combinado. Perdi dinheiro.