Audio Guide to the National Palace of Pena & Park

The tickets for Pena were confusing, it said they were PDF tickets but they would not open. We also booked the shuttle to and from the gate for four people and they were 8 barcodes, which seemed like they were only for the shuttle. It ended up that the barcodes were for shuttle and palace but it took an hour over chat to learn this. The support team was slow and not understanding. They kept forwarding the same broken link for the pdf tickets instead of telling me the barcodes for shuttle and palace were the same. Also, I paid for 4 audio guides and only one download worked.

Truthfully it wasn't great. The audio tour I paid for never came. We contacted and communicated with a staff who promised to send a new link to my email which I never received. The palace itself was a disappointment

The entrance tickets for the transit and Pena Castle worked perfectly. We could not download the audio guide and was told by one of the castle employees that I was scammed! I thought that was a ridculous answer, considering the transit/entry tickets worked. Unfortuately, the are no print options available, so we bought another video guide and was able to learn more from the tour.

On the audio instructions, it only spoke about that you download the app but it doesn't explain anywhere what code to enter to access it. I tried the booking ID & barcode no.s but none where accept or there was a way to press enter after you enter the no.s. very disappointing!! So we basically missed out on that facility although we paid for it.

Disponibilité des billets ok Audioguide jamais reçu ni même aucun mail ou message pour dire que l'audioguide sera envoyé par mail et à télécharger.... Pas très sérieux dommage, peu de chance que je repasse par cette application