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Francesca
Feb, 2025
Convenient and perfect transfer. Courteous and helpful driver explained everything to us perfectly.
Impeccable guide in Italian.
A little tiring with a 3-year-old but wonderful.
View original review in Italian
Aridane
Sep, 2024
The guide Kryztof was very nice and he explained all the interesting facts about life in the mine. We will definitely recommend this visit to everyone.
It was amazing to see how deep was the mine and the chambers over there.
Irena
Sep, 2024
Our guide was very informative and amusing. Paid attention to the needs of the group and allowed time to observe and appreciate the mine experience.
Mary
Aug, 2024
Visiting the saltmine was really a unique experience and well worth a visit. The lady who guided us was very attentive and informative and she skillfully managed a small group of Polish speaking visitors along with the larger group of English speaking. Unfortunately the hotel transfer was not good. The point we were asked to go for pick up did not have any signage at all so very confusing. The driver turned up on time but she did not speak any English. When we arrived at the salt mine we were told to go and come back to a meeting point in 20 minutes. It was very unclear where we were to meet after the tour, so we walked back to the car park and found the driver there.
Stephanie
Jul, 2024
I had to split up our group after booking and the Customer Service reps I spoke to were really helpful and my request was met. Our van driver was terrific- he returned to pick up some of our group who went to the wrong pickup location. Our guide was lovely and knowledgeable. The mine was remarkable! Don't miss this when you visit Krakow!
Alavoine
Jun, 2024
I was afraid when I saw the bad reviews on Headout, but everything went well! Meeting point ok, transport and great guide, the salt mines are worth the trip, must do!
View original review in French
Richard
May, 2024
The tour was very well organised including the collect point, comfortable coach ride and the informative tour of the mine. My only criticism was, the tour should include longer rest periods as there is a lot of walking.
Karl
May, 2024
From being picked up promptly and the journey to the saltmines,having the ticket and instructions of what to so ,everyone enjoyed it
Karina
May, 2024
The tour overall was interesting Our guide Marko had been humoresque , and knowledgeable The experience itself was a bit too crowdy, not everything was heard
Only disadvantage that after visiting mines ,we hadn't free time to look for some souvenirs as our driver was waiting to get us back
David
May, 2024
The saltmines was an amazing tour and our tour guide made it that extra bit special and fun very knowledgable with a few comedic moments which the group seemed to love.
Michele
Apr, 2024
Loved everything about our experience!! The tour was awesome and everything went smoothly. The only complaint I have is that I received an email with one meeting point and after we got there I checked my email again and saw that we were supposed to be at a different meeting point. We literally ran to the 2nd point only to find out we could've been picked up at the 1st spot. Regardless, we loved it and would definitely book with you again!!
Philip
Apr, 2024
Amazing and not to be missed. Tour Guide was very knowledgeable and obviously loved the Salt Mine.
Whole experience with headout was brilliant, company kept us informed about the trip on a regular basis. I have used the company to book more trips in Kraków and also for our holiday in the summer.
Highly recommend to anyone who is looking to book trips.
Angelica
Oct, 2024
It was very educational and beautiful amazing place.
Caterina
May, 2024
Timely pick up, very informative guide,.Correct information on the website
David
Mar, 2025
Fabulous tour, with wonder guidance from Daria! Would highly recommend to others visiting the city. Short 30 min drive from the hotel pickup. Good minibus transfer. Great visit and experience.
Katy
Mar, 2025
Transport arrangements very good and nice driver. Knowledgeable English speaking guide who was friendly and approachable. Some lovely statues and liked the large room with chandeliers best.
Maria
Mar, 2025
Very cool place to have visited, and the guide was pleasant with a lot of knowledge. However the place was very crowded, and we had to rush through the entire thing because there were groups coming behind us and in front of us. The breaks for visiting the toilet or buying a snack was very short - only five minutes, so there was no time to both use the toilet and stand in line to buy anything to eat.
Other than that a very interesting visit!
Laurie
Mar, 2025
Very well organized tour, at a good pace. No issues with transfer pick up from our hotel. Amazing how far down we descended.
Definitely not for anyone with mobility issues or claustrophobia.
Thoroughly enjoyed this excursion!
David
Mar, 2025
Travel and ticketing was great.
Experience was brilliant but felt we were rushed through the mine. We are advised the tour would be better about three hours when we arrived. We were at the exit within 2 hours.
Barbara
Mar, 2025
Door to door service with a comfortable minibus.
The salt mine itself is a wonder! It's not nature's forces but human hands formed those spaces we walked in, amazing! Human creativity is endless.
Our guide in the mine was Victoria, a young lady. For a big group like that (30+ people) it was sometimes difficult to hear her. She was very quick in speaking, in moving as well, so she was not always waiting the end of the group.
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