The Royal Mews at Buckingham Palace Tickets

Both the Mews and Buckingham Oalace were wonderful and not to be missed experiences. We were lucky to join the guide for the Mews. Professional, knowledgeable and friendly. The audio guide of the palace is great as you can go at your own pace. Booking was easy and instructions were good.

The palace was lovely but overcrowded. The Royal Mees staff were not helpful. Mostly the instructions and itinerary were unclear which led to a stressful day out.

When I went to check into the Mews, the attendant didn't think the tickets were valid and needed to go to the main palace entrance to have them checked. It took about 10 minutes to get that sorted. It was also unclear when the meeting time for our tour was. It just says 75 minutes after the Mews. State a time on the ticket. It would be much easier. We did the Math to figure it out, but not ideal with the wording. Between the lineup for the Mews (40 mins, dispite going early), and getting our tickets checked we ended up with about 20 minutes to rush through the Mews. The attendant at the Mews was also unsure if tours were ongoing (ie. we could take the full 75 minutes and then catch the tour or if we now had to rush through to be ready for 75 minutes after start time). We ended up rushing through and sure enough - we would have missed our entry to Buckingham Palace.

Took unit back to get a replacement but was not offered another

Very well organised. Easy to navigate

Very well run - great experience! Was surprised how good it was

I would like to make a complaint as I purchased a ticket for Tickets for "The Royal Mews and Buckingham Palace State Rooms" and we were not given access to the state rooms, only the Royal MEWS.

I missed the visit to the palace because the ticket didn't say where the meeting point was and when we got there we didn't find anyone. We waited for over an hour and no one showed up

The actual venue was very good, really enjoyed the Mews and Palace. We missed our slot for Pakace as guide could not be found, and we were sent back between meeting place, ticket venue and queue for entrance. This part was very disorganised and it looked like we would not be able to get into palace. The palace manager was very helpful and spoke to your head office as when I spoke to the office at first I was told if you missed the tour you could not be added to next tour and would not be issued a refund.