From Krakow: Auschwitz-Birkenau Guided Tour with Hotel Transfers

Everything was very orderly, the pick-up, the punctuality, the interpreter. Everything was well organized. The only thing I didn't like is that the time in each place is short in my opinion. Places with so much history cannot be seen so quickly.

The tour was very well organised and our driver was very good at his job. The actual visit was very somber but very informative and the lady who guided us around was most professional and informative.

Even thought the time of the trip was changed to an earlier pick up of 6am, it was a great tour. Our guide was very knowledgeable and spoke very good English.

Very easy to choose the tour at a time and day that suited us best. The choice of pick up locations was good too, very close to our accommodation in Krakow. The tour bus was confortable, with a good driver and he and the guide were friendly, helpful and attentive. The guide at Auschwitz was very knowledgable and helpful too.

Our guide Cyp was very friendly and helpful. On the way back we watched a movie about the liberation. The tour of Auschwitz is impressive.

Great day the transport was well organised and the tour guide gave plenty of information. Also the guide at aushwitz was really good he was clear, gave plenty of detail and didn't rush either. Only possible improvement is maybe have a longer break during the trip instead of 10 minutes maybe 20-30 minutes, and give more time for people to look at the gift shop after the tour.

Very nice team, great praise to the staff. The whole organization, guided tour in Auschwitz-Birkenau a very touching experience. Pick-up from the meeting point excellent, very friendly drivers. ⭐️⭐️⭐️⭐️ ⭐️

It was a great experience, thanks in particular to the guides who, with their knowledge, showed us and explained all the tragic history. And the professionalism of the drivers. I highly recommend it.

Very very hard to hear tour guide with headsets very bad quality, the tour was fantastic, the transfers was brilliant our driver was brilliant and very good at his job

The trip to Auschwitz-Birkenau was very well coordinated and the transfer was perfect. The guide on site conveyed the history of the place very well and factually

Apart from a few misunderstandings about the departure time and pickup location otherwise everything was fine including the very knowledgeable guide

Everything was fine Except that the hotel transfer is not held We had to go to a meeting point, so we had to pay an extra cab fare.

Booking was easy and tickets were made readily available on the app. Communication from the tour operator was good with texts sent via WhatsApp over a week prior to the trip. I had been told via a confirmation email that my pick up spot would be the Kiss & Ride, which was all good with me. I then received a message asking for my hotel address stating I would be picked up there. The day before the event this was then changed back to the Kiss & Ride with the operator stating they couldn’t collect from my specified hotel. This wasn’t a big deal and probably not even worth mentioning! But it just felt disorganised. My pick up time was also pushed back by half an hour but based on a lot of the reviews I had read I expected this. At the Kiss & Ride were lots of people waiting for various operators; the reps weren’t all easily identifiable, eg. signs, uniforms or lanyards. Each just started calling out names so look out for whoever is emerging from the vehicles and listen in! The minibus was comfortable and the rep allocated to our group of 21 was helpful and friendly. When we arrived at the first camp we had a half an hour break before skipping the line and being introduced to our guide, Berka (more about her in a bit). We were merged with another group so must have had at least 30 people in total. This meant some trailed behind in certain areas and were listening to Berka discuss new topics whilst still viewing the former. My tip is stay as close to the guide as possible then everything remains in sync. It’s an extraordinary and unforgettable place with so much information on offer. After one hour and 40 minutes at the first camp we had a short break then were transported to Auschwitz- Birkenau. For anyone who had ordered lunch this is where it was provided. We had 10 minutes to eat before being walked to the camp where Berka met us and continued with the tour. Much of this camp isn’t accessible due the frailties of the bunkers, however this does not detract from the experience at all or make it underwhelming in any way. An hour was spent before we were transported back to Krakow. I think all but two people fell asleep. A tiring yet entirely compelling and poignant day. A strict timetable was adhered to and initially I thought the timings were a bit stingy. However, Berka’s overwhelming knowledge of the subjects presented was captivating and plentiful. She provided insight where individuals without guides would have been lacking. Her delivery was candid yet compassionate and I clung on to her every word. A quick note for those who want to add lunch to their package: don’t. It’s a highly overpriced basic roll, chocolate, fruit and water. There are cafes at both sites but whether you have enough time to purchase items and eat is another matter. I suggest taking something with you.

A two-hour time difference the day before the visit is annoying. The assistant spoke only in English. Difficult to understand. Driver Alex was looking at his phone while. Driving. Very dangerous. Between Auschwitz and Birkenau, two customers had to stand because there wasn't enough room. The guide was very good, but what's the point of the Polish guide who follows us around and keeps us moving? It was unpleasant.

We did the Auschwitz Tour on 31. October 24 and it was an excellent trip. John had it all very well organised from pick-up to drop-off. Our guide Lukasz gave us so much information about the place and made it a unique and very intense experience. Thank you!

The service was excellent. Couldn't fault the team such nice people so we could just relax. The tour itself was an experience I will never forget

A very well organized visit with a captivating guide who plunged us into a dark and cruel world of history. An emotional moment that I highly recommend so that we never forget ...

In terms of organization, everything needs to be reviewed. First of all, your schedule will be changed the day before, to a much earlier time. This happened to all the participants in my group, as it did to all the other groups before or after (some were changed to 6am). At the meeting point, there was no one, no sign, just everyone waiting without really knowing who or what they were. And despite having chosen a tour in French, the driver who will accompany you all day doesn't speak a word of French, yet it's he who will give you all the instructions and your "lunch" that you'll have to swallow during the 5-minute break between the 2 camps. That's why 3 groups got lost between the 2 camps to be visited. The tour is very well led by a guide who speaks good French, with helmets provided at the entrance to the camp. The tour was quick because it was so crowded, taking 3 hours to visit the 2 camps. It took us 8 hours from the pick-up point in Krakow, and we spent more time in the bus, as they use the back roads rather than the freeway.

Our experience with the local guide (in the camps) was very very good. We recommend this guide 200%. On the other hand, we are not at all satisfied with the guide accompanying the minibus. The latter, Charles, does not meet the customers' standards and does not respect them. He speaks English at a high speed without meeting the level of the customers who do not speak the language very well. It is difficult, if not impossible, to understand the organization without the help of other people. He allows the toilet break and then scolds because it is too long (long queue for the ladies). Finally, he refuses to turn down the air conditioning in the minibus when it was unbearably cold... this is unacceptable. This guide does not deserve his position and should be reprimanded! Thank you

The Auschwitz tour guide was very knowledgeable and gave us very important information. The company only sent us an e-mail, but we would have expected them to provide more detailed information via a platform such as WhatsApp a day in advance. The minibus and travel were very comfortable.