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Gerry
Dec, 2024
Great service, reliable, and easy to book an outing on Headout .
Salt Mines is well worth seeing, but if you are thinking of going to Auschwitz aswell, I would visit Auschwitz first and Salt Mine second, reason being, alot of steps (800) to decent in Salt Mines, can effect the back of your legs if you are not used to it. Auschwitz is flat walking.
Isabella
Dec, 2024
Entry to the mines was very straightforward and easy. The tour guide was so friendly and knowledgeable. The mines themselves were fantastic
Only negative? Being crammed into the lift at the end
Jesús
Dec, 2024
The tour to the salt mines is highly recommended. But undoubtedly, the most recommendable thing is the attention we received from our contact to provide us with the tickets and help us with the access: GRZEGORZ REISER.
Due to problems with transportation to the meeting point, we could not arrive at the agreed time, so we already gave the reservation for lost; but he contacted us by whatsapp, did not wait for + 20 minutes, helped us to locate our entrance line, and also was waiting until he checked that we could access with the tickets he had provided us. In addition, he gave us tips on places to eat, drink something..... The pity is that we were already leaving the next day back home, otherwise we would not hesitate to call him for anything else. However, we will do so the day we return to Krakow (which we will).
View original review in Spanish
Staiger
Dec, 2024
At the entrance there was no signage for the entrance without a queue, so we stood in a long queue.
I was there a few years ago and then we went to other places that were not on this tour.
For example, the area where you can see the work of the prisoners in World War II and there is a Star of David carved by a Jewish prisone
I remember there were other interesting and beautiful places that we didn't see on this tour.
I must say that the instructor was very good, pleasant, and very professional.
Jolanda
Dec, 2024
There were of it the group some late due to unclear meeting place. Had signed up with guide I got app reminder that we had excursion. So people were not on time so we waited outside in the cold/rain and started at least half an hour later.
Tour and guide was perfect. Reception and communication was poor.
View original review in Dutch
Jason
Dec, 2024
If you haven't been you definitely should to tick it off the bucket list. However, it is a long tour with hard flooring throughout so it's not everyone.
Guy
Dec, 2024
Great guide, little disappointed that we came out of a different shaft and a normal elevator in the town. Good experience.
Rachel
Dec, 2024
Very interesting and amazing things made from salt. Just worth noting the stairs down are not for the faint hearted and being down there for so long feels quite drawn out . Glad we went though
Christine
Dec, 2024
Excellent visit to the salt mines. Very informative guide, and stunning sculptures & carvings. The whole thing is extremely well presented & although you do need to be fairly fit due to all the steps down & walking, it is stunning so well worth it.
Rebecca
Dec, 2024
Ticketing with you was easy and I found the prices cheaper.
Some of the staff at the experience were very rude! and no no language barrier!
the event itself was amazing
Chris
Dec, 2024
Tickets were easy to book. The guide was informative and funny. Souvineers were good value. Be aware that the walk to the lift at the end takes ages!
Ludmila
Dec, 2024
Beautiful impressive cave. I would like more attractions inside besides walking, like train ride, slide or something similar (experience from caves in other countries).
This review is translated. Show original review.
Tatiana
Dec, 2024
Excellent organization, very detailed with the right timing. Accurate and very nice guide. Very satisfied with the experience.
View original review in Italian
Derigs
Nov, 2024
From the time of booking there were clear instructions where to go and what to do before the visit. At the site, things were arranged well to get the tour going. The tour guide was a very pleasant person. All in all, very nice experience.
Andreas
Nov, 2024
Friendly, well-founded, entertaining guided tour in German
You can stay in the mine from the end of the tour until closing time. Underground restaurant inexpensive and pleasant
View original review in German
Amy
Nov, 2024
The tour was super informative and an awesome experience, phone tickets are so handy to scan on your way in - our tour guide Veronica was lovely and her English speaking was exceptional!
Isabella
Nov, 2024
We had a wonderful guide Joanne, who told us everything about the Saltmine, so interesting, we were equally impressed with the statues carved from salt. Will definitely visit again in the future. *****
Sally-ann
Nov, 2024
The mine is just out of this world and so interesting. The tour guide was knowledgeable but so animated and engaging which added to an already great experience.
Monika
Nov, 2024
A Great and Informative Experience
The tour was overall a very enjoyable experience! The tour lady was incredibly friendly and made an effort to keep things engaging throughout. The amount of information shared during the tour was impressive and added a lot of value to the visit.
That said, there were a couple of logistical hiccups.
The car park wasn’t immediately obvious upon arrival as the coach parking dominated the area. Thankfully, we eventually found it located behind the coach parking area. Additionally, the instructions for the meeting point were a bit unclear, as it was labeled with someone’s name, but it turned out to be the main entrance. A little more clarity on this would have been helpful. On the bright side, check-in was quick and easy—just a ticket scan with no need to show ID.
I would highly recommend booking this tour for the morning or late afternoon as it lasts 2.5 hours. Be prepared for a fair amount of walking and warm conditions inside, so make sure to wear comfortable shoes and bring water.
Overall, it was a fantastic experience and well worth it. Definitely recommend!
Mikael
Nov, 2024
Incredible experience. Such a fascinating place with a rich history. Knowledgeable guide that told us the interesting history of this enourmous salt mine
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