Full-Day Tour of Auschwitz-Birkenau and Wieliczka Salt Mine with Transfers from Krakow & Lunch

The experience was not what we expected with the other companions. The day before, late in the evening, your intermediary company wrote to us that the trip to Auschwitz was cancelled. During the trip, it became clear that they waited until the last moment to buy tickets, because they explained to us that they are a small company and there, if someone cancels the trip, Auschwitz does not return the money. Which is not right after the tickets are paid in advance and you come from another country to look and to be told at the second last minute that they didn't buy tickets is rude. Then when we went to Wieliczka Salt Mine and traveled by van, we had bought lunch because it said on the website that the tour was 11 hours and we left it in the van while we were in the mines, no one told us that the van would be used by another group , after the trip was over and we had lunch, most of the group were missing things from lunch. The least the company should have done was compensate us with it. After that, the money returned to our accounts is not enough, in my opinion, as compensation. I don't think I will rate the experience highly, I will even spread the word to people that you are incorrect and I will not use your services again.

Was booked 2 different tours: Salt Mines and Auschtwitz Birkenau. Just the day before, Auschwitz tour was cancelled without any explanation, just due to operational issues. Requested to reimburse the tour (50% of paid package) but has been only accepted by provided to pay 25%. This is totally unacceptable as a service was paid in advance was cancelled and not credited. Extremelly bad experience with provided service and waiting to get full reimbursement for cancelled tour.