Waitomo Glowworm Caves Guided Tour

The guide Steven aka Chris was really great and made the experience feel personal. This was the send time we did this but this time we brought our family from abroad with us, and we all loved it! Totally worth it!! Thanks

The guied was lovely! She was really funny and kind, I think her name was Lane, she also explained very well! The woman that was taking photos was also very kind! She said some words in spanish (we speak spanish as our native language).

Our guide was great - I'd suggest improving the marketing as it was not clear that you had a good glow worm experience, which we had. The implication from web searches is that your tour is cave focused and the other cave is glow worms focused. I have done both and Ruakuri is much better.

Did this tour 40 years ago, was great to share it this time with my daughter, who doesn't usually like caves, but the whole experience from booking through to end of the trip was seamlessly good, just a pity we couldn't take photos of us both there, until we'd finished.

We are so happy that we booked the Down to Earth tour. This is a guided tour into a privately owned and essentially undeveloped glowworm cave. Not too hard but, in my opinion, not suitable for somebody with mobility issues or fear of tight spaces. Also, prepare to get wet ... but know that a full change of clothing is provided. My wife and I had been looking for a somewhat longer tour restricted to only a handful of participants, and Down to Earth delivered! Ash, who guided the tour, is a lot of fun. He is very knowledgeable, and it is clear that he loves what he does. The glowworm cave was amazing - I loved it. Ash told us to turn off our headlamps, and once our eyes adjusted the cave ceiling came "alive". I send the pictures that Ash took to my family, and they marvelled at the night sky of New Zealand! Of course I corrected them ... and now they too want to come and see the glowworms. One of my favourite experiences here in New Zealand. Thank you Ashley.

All went smoothly , Xavier was very informative. And an excellent guide thru the caves. The tour is very well set up for anyone to acccess.

The tour was great, although a few of the group thought there was not enough time in the cave with the glow worms, which is the main reason for the visit. Rex was awesome as a guide, but nervous for his first day but he was brilliant🙂🙂

Beautiful place . T - our guide was great! He was so patient with my elderly Mom trying to navigate her way through the dark caves to the boat. We learned so much about the caves .

A really informative and entertaining tour/trek. Ash was a very amicable guide and the interesting features were sympathetically introduced and described .

The tour and all staff were great. However we a an 18 month old child on our tour that yelled screamed for the entire tour. We were unable to hear the guides commentary a lot of the time and noise was extra loud in cave. Spoilt our entire experince

The cave experience was great and the guide was very interactive. Just that they at times joke with false facts so it gets confusing whether at times what they are speaking is truth or not.

George the guide was funny, warm and welcoming. He gave us enough information to be interesting and informative. The crying baby ruined the boat trip part however. I think they should be refused tickets not just advised against. Very frustrating to come from South Island for bucket list experience to have it wrecked by another's unrealistic selfishness. But again it was a treat to see the caves.

Great guide, lots of interesting information and was so great to finally see the glow worms and the wonderful caves. Highly rate this experience and strongly advise anyone coming to New Zealand to do this experience

Wonderful experience, friendly guide, adventurous climbing through rocks and water in dark cave. Gloworms were awesome.

This was an excellent tour and a surreal experience. My only regret is not being able to take pictures in the cave but I understand the reasoning.

Very clear and concise instructions and we weren't waiting long to see glow worms! Tato our guide was very funny and caring for the whole group. Lots of stories about the cave and glow worms. Safety was very clear and all instructions were delivered very clearly.

Joe did a great job as a guide. Unfortunately there was family with very small children and it was evidently nap time as one kept crying and screaming. Ignore my check above as I had to check something.

I really enjoyed the Raukuiri tour the most, but I do have to say it was very expensive, maybe offer a discount if people book more than 1 tour. Or better yet a discount to those who live in NZ as we were paying tourist prices to see our own Toanga

The activity itself was interesting. The only annoyance was that I couldn't change the date of my booking just minutes after I realized I filled in the wrong date. Consequently I lost my money. Thankfully Headout have me a 25% reduction on my next correct booking. Regretfully computers don't accept mistakes!

The caves literally are awesome. Particularly , and obviously, the cathedral and the gloworms. The guide did a great job. I last visited the caves over 50 years ago, so felt it was time to come back. I wasn't disappointed.