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Irfaan
Sep, 2024
The Headout App wa easy enough to use and at least at Adventure Cove, we could use the e-tickets directly at the entrance (unlike at Universal Studios where we had to be directed to an automated machine after having waited in line for so long, to then have our tickets printed by said machine only to then have to wait in line again to be allowed entry into the theme park).
However the tickets that we had purchased via headout for Adventure Cove also included the "Express Pass" - however they struggled with this at the front entrance ticketing booth. They had no issues offering us a regular pass, but the "Express Pass" component they struggled to find supporting evidence for (despite it being in the title of the ticket) - eventually they did issue us with express passes and said they would be in touch with Headout to clarify the matter further - but it did mean they we were left waiting at the front entrance ticketing booth for an unecessary period of time whilst they looked into this. In the end, the express passes weren't actually needed given that at the time we went, the water park wasn't all that busy - however that is something that can only be appreciated in retrospect.
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