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James
Dec, 2024
It was a good way to see parts of the city but is flawed by not embracing technology for ticketing and information. With online ticketing there would be no need to good to station 1 to retrieve our 24 hour ticket. The guide was ok but the narrative was bland.
Bryce
Dec, 2024
For the sunway lagoon tickets, the ticket pdf was corrupted when uploaded to the app and email.
They also seemed to be an older version/ wrong version of the ticket required for sunway lagoon.
however the support team manage to get things working so all was fine in the end :)
Syaffi
Oct, 2024
This my first time using a travel app. In terms of ticketing, it is simple and straightforward so i dont have any issues to buy tickets. Secondly, there are lots of travel experience offered in this app. My first travel using this app is sightseeing Kuala Lumpur by using Hop On Hop Off service. Its really an exciting and enjoyable experience I had during the trip. Will be looking forward to explore more travel experience with this app.
Sheilh
Oct, 2024
One of the best day spent while I was in Malaysia it would be Sunway Lagoon waterpark. Thrilling rides to exotic jungle trail you can find everything thing there. I would love to go there again...
Cornelia
Oct, 2024
We sit upstairs without roof even it's hot but you can see better view.First we took the garden route and we love it so much and second one we took City route.Overall was good and we enjoy it!!👏
Doreen
Sep, 2024
We love about it because it comes frequently and don't have to wait too long for another bus. And they stop at all the highlight places in Kuala Lumpur
Nazihah
Sep, 2024
I love that we had chance to bring kids around kl without having to drive. The kids love the bus . Thw weather was also great that day as it was not too humid. We get on from aquaria and the staff there was very helpful with all theninfos we need. Thank you so much
Manfred
Aug, 2024
bought the tix from the website, waited for 20 mins before deciding to cancel it and get the refund which was allowed according to the email. 5 mins later got the tix and emailed them for any status on the refund but to no response
Khadiga
Aug, 2024
The whole experience was wonderful,the games the food,the water park was amazing the kids enjoyed so much.also we booked the tickets through headout it was easy and reliable.
Alan
Jul, 2024
The buses are really really old and dusty and rickety and everything is clickety-clackety. Seats were literally broken. Like entirely detached from the floor bolts and just lying on the floor. Overcrowded with tourists blocking every inch of window space (because they are standing) I don't know how you guys let overcrowding happen in a double decker bus.... isn't that against safety standards? No queue management at the start point. Anyone can cut the queue and get on? What about the people who came first?
Nipun
Jun, 2024
Many good rides were closed , even the big water pool is under maintenance and this was not mentioned under your website
James
Jun, 2024
Overall was good, can be improved by providing free Wifi, TV screen video sync with location information by Announcer. Should be made digital announcement instead by person.
Waseem
May, 2024
Sunway Lagoon Water Park in Kuala Lumpur offers an exhilarating and unforgettable experience for visitors of all ages. Boasting a diverse array of attractions, it caters to thrill-seekers and families alike. The meticulously maintained park features thrilling water slides, a relaxing wave pool, and a captivating man-made beach. Highlights include the Vuvuzela, the world's largest vortex ride, and the exhilarating Surf Beach, perfect for catching some waves. The attentive and friendly staff ensure a safe and enjoyable visit, while the variety of dining options provides delicious choices for every palate. The park's cleanliness and well-organized facilities add to the overall positive experience. Sunway Lagoon Water Park truly stands out as a top-notch destination, offering fun, adventure, and relaxation in a beautifully designed setting. It's a must-visit for anyone looking to beat the heat and have a fantastic day out in Kuala Lumpur.
Khadheeja
May, 2024
Came across Headout while searching for tickets to Sunway Lagoon. Headout prices were the cheapest so booked tickets without reading reviews. Was a bit worried later after reading all the negative reviews but everything went so well with our booking I don't get the reason for all the negative reviews. We had a great experience with Headout and would highly recommend it. I am booking Aquaria KLCC tickets as well with Headouts which actually is the best offer I came across again.
Thank you Headout
Annette
Apr, 2024
Kids loves the Waterpark and rides , white tiger in wildlife park, crossing the suspension bridge.
We will definitely come back again.
Ursla
Apr, 2024
Inlike both routes garden n city stops. Its incredible easy and convenient to local and non-local tourist. Itsvthe best wayt o know KL.
Tracy
Apr, 2024
We didn't recieve our online tickets until 2 hours after I had paid for them. Sunway would not let us in, until we had the virtual tickets emailed to us. Even though I had paid for them and I had a reciept. Both the workers at Sunway and myself tried to contact Headout, but no one would answer the phone to recitfy the situation. It was an extremely frustrating experience. I understand that Headout is a third party, however we were directed to them, through the Sunway website. We had paid for a ticket until 11pm, but were informed that the park was closing at 6pm due to Ramadan. So we missed out on most of the activities/rides. This information should have been specified when we purchased the tickets.
An extrememly disappointing experience - however - staff at Sunway were fantastic and there were no ques. Which made up for the frustrations at the beginning of the day.
My advice - purchase tickets well before you go to Sunway and contact the staff at Sunway beforehand, to make sure you understand when they are closing or any information you may need to know on the day.
Dylan
Apr, 2024
I really enjoyed how easy I could hop of and on and visit the places I liked most, very convienent and a good way to see much in a short time. Only con is that we got stuck in a traffic jam in the afternoon which is normal in KL but very annoying.
Also, the bus driver didn't want to let me out of the bus eventhough it was a perfectly safe location to let me out and the bus was waiting for the traffic light.
Ernst
Feb, 2024
The Ticket bay worked. But on the tour came a bus staff to tellvus, that the ticket is for Malaysian Citizens and we have to pay an other 60 MYR.
Fariza
Feb, 2024
Enjoyed every bits of the tour! The last time I was in KL was 2012, the bus took me around to see some of the places I have never been to. I will definitely repeat this ride in the future!
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