Big Bus: Chicago Hop-On Hop-Off Bus Tour

Easiest way around Chicago, we use it every time!!

It's a good idea the bus to see many places in one day. The thing to improve is better signs of the bus stops, and some workers are rude. Don't forget that we pay as tourist to see and enjoy your city, so the human part is very important for us, don't be rude and answer like if we are annoying you.

Ticketing online was super easy. The locations of the stops were perfect. We only had 1 full day in Chicago and this was the best way to see a lot in a little bit of time!

Candice is a super awesome driver. No need for the commentary from the audio, she is very knowledgeable about Chicago's history, and made sure everyone remained safe while on the bus.

Whenever guests visit us, we always make sure that the Hop On/Hop Off Big Bus ride is on the agenda. It's truly the best way to see Chicago. However, I do miss having a live, human tour guide providing narration of the tour. Sure, plugging in the earplugs is fine, but it's just not the same. I left a big disappointed.

Its it relaxing and fun! Retrieving hard copy of 22 individual tickets was hard cause I dont know where are the Booths . It does not show you in the website.

The Audio guide was set as a 'comic' routine that a) wasn't funny, and b) flippently focused on the landmarks. The drivers didn't give any information either so without the map our experience was left to ourselves to work out where we were, but without gaining any history of Chicago. Missed opportunity. Tourists are there to learn about your city. Not to be entailed by unfunny commentators.

In general very well, but at one of the stops, which I suppose is a terminal, they made us wait between 20 minutes and half an hour, in full sun, to start the trip again.

The issue was not with the support team but the App which is part of the support team. The app for Big Bus wasn't accurate in telling us where the buses were as we waited for a bus after our show in Adler Planetarium! It would be helpful if the buses were more frequent such as every 20 minutes instead of every 30 minutes.

In Spanish the audio does not match the English explanation and does not explain enough. The quality of the ride was lost a lot because of this

It was a very good experience. The drivers have a good attitude and if you don't get on at the stop where you can buy tickets, they take you to the place where you can buy them.

The tour itself was good and the audio guide informative and funny. The problem was that there was only a bus every hour, so it meant being at a venue for a whole hour. I had another event later in the day so had to ration the stops I took on the hop on hop off tour, or I would have missed my later event. Even a bus every 30 minutes would have been better.

The bus driver that we had as we arrived at Navy Pier was extraordinary! He was helpful, you could understand him on the PA system. He helped a member of our party who wasn't feeling well get back to the stop near our hotel and made sure she got a taxi from that stop to our hotel. Really great customer service.

I had done this in the past and had a guide on the bus. This time you were supposed to use earphones that played music and occasionally gave you information about Chicago. The bus driver would talk and you couldn't hear them because you had your earphones in. It was hard to know who to listen to so I left one earbud out. It was very confusing, not at all what I had experienced last time.

Very easy ticketing experience; I purchased tickets online. I showed the barcode to an agent at the boarding site, & she gave ticket code to each individual. This tour was a great way to see all the major downtown Chicago sights. We hopped off at Millennium Park, spent an hour there, got back on, went to Navy Pier, spent a couple hours there, then back on. There is no more convenient way to get around to all the major sights in this city.

for both activity and ticketing - it was easy and convenient.

I loved the fact that I was able to go all over the downtown area getting on and off at my leisure.

Great Big Bus tour. Saw all of the red loop in Chicago and loved it! A 2 hr tour that hits all the popular points.

Thorough and easy. On time. Easy transfers. Good staff.

The tour is very complete, being able to get on and off the bus is very practical.