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Sofía
Dec, 2024
Everything went well, the guide was at the right place and was easy to find. On the way he was telling us some stories about the palace, he accompanied us to the entrance door, we did not have to wait in line to get in.
Negative point was that the guide only spoke English so I did not learn anything of what he explained, only a couple of details as another person who was in the group translated it.
View original review in Spanish
Casey
Dec, 2024
I got the host option because there were no regular tickets available at the time I chose. It was great to have someone help me make a strategy to see all the most important points, especially since I was arriving near the end of the day. Because I had a plan, I wound up with extra time and was able to explore the whole grounds, but otherwise I may have wasted time backtracking or figuring out where I had and had not been. I loved going in the underground caves and passageways. Don't miss the famous Knights Templar well!
José
Dec, 2024
We thought that in the Peña Castle we had an audio guide but to our surprise when we went to listen to it we didn't have it. I don't know if it was a mistake but just as we had it in the Regaleira we understood that we also had it in the Peña Castle. Since with the price we paid it should be included.
View original review in Spanish
David
Dec, 2024
I tried multiple purveyors to book my ticket (5 times), and HeadOut was the only successful attempt that completed my purchase.
I had my heart set on an in-depth tour of Quinta da Regaleira. Thank you for making it work
Nádia
Dec, 2024
As we couldn't find the guide in time, we went straight to the Quinta, even at the suggestion of the guide, who wasn't there to welcome us. The guide couldn't explain to us that we had to ask for the audio guide at the ticket office. The meeting point should have been at Quinta da Regaleira and the guide should have had more knowledge of Portuguese to communicate with us.
View original review in Portuguese
Murad
Nov, 2024
I had to check "the guide rushed through the tour" because something needed to be checked in order for me to submit this review (please consider adding more options). The tour was nice and the guide was very professional but the idea of organizing bilingual groups is just terrible. It is tiring, time-consuming and inefficient when the guide has to talk for 10 minutes in one language and then 10 minutes in the other language, and each time one part of the group has to wait for the "other language" part to finish.
Korotkova
Nov, 2024
I really liked this place! Highly recommended! Mystical place, esoteric place. I had a lot of fun and didn't want to leave. I wanted to walk around and explore every corner. Numerous grottos, caves, labyrinths, beautiful gardens, flowers - you can see the care of the staff. The labyrinth was very impressive. It was interesting and scary at the same time to walk with a flashlight through the labyrinth, not knowing what lies ahead. I will definitely come again!
This review is translated. Show original review.
Ayani
Nov, 2024
The farm is a beautiful place with many interesting architectural features. Our guide explained everything to us and was extremely friendly. I'd love to go back one of these days.
View original review in Portuguese
Angela
Nov, 2024
The guard at tge entrance said we had tge wrong ticket time but was kind enough to let us go in as soon as we went up to him. I'm not sure what would have happened if he didn't allow us to go in. Your guide was very informative and did allow us to come earlier than our scheduled time so we appreciated him on that.
Karen
Nov, 2024
This process worked pretty well. It was a little confusing meeting the guide as they were not wearing the designated t-shirt.
Sarah
Nov, 2024
We loved this attraction and were really happy to be able to get the tickets online as we had experienced tickets selling out elsewhere.
We didn't actually use any other part of the service except purchasing our tickets but that's what we wanted and it went smoothly.
Bienka
Nov, 2024
Our guide explained everything very well, in English and Spanish, and answered every question. The site is magnificent.
View original review in French
María
Nov, 2024
The reservation with you has been very good...To see kilometers long queues and arrive and pass is the best.
It is worth seeing the quinta de regaleira.
View original review in Spanish
Lodewijk
Nov, 2024
I was recommended to buy tickets online. This can only be done on the 11am and 12pm time slots. So I was obliged to adjust my travel schedule to these time slots. But there was no one standing by in the afternoon.
Why are there no time slots in the afternoon?
View original review in Dutch
Caroline
Nov, 2024
Great experience am glad I booked through headout.
The help in finding the right bus to get to the attraction was top notch.
The host was also very helpful and attentive.
View original review in Dutch
Marc
Oct, 2024
Experience with Headout was great. Host was full of good information. Disappointed in rudeness of staff at entry gates at Regaleira but didn't let that ruin our visit. Beautiful castle with amazing grounds to discover.
Rhonda
Oct, 2024
I took the wrong turn in Pena Palace Park (a wonderful and wild maze of twisty roads and paths) and missed my scheduled time slot. I was so late, that I had completely resigned myself that I was going to miss the experience and forfeit my ticket, but then I received a call from a representative of Headout who helped me find my way there. I was so grateful for the assistance and the opportunity to see this gorgeous property. Thank you!
Robert
Oct, 2024
It was a very nice place to visit. Our tour guide showed up well in adavance of the start time and provided us with plenty of information. I would give him 5 stars.
However, when it was time to skip the very long line the person at the gate was refusing entry and said there was no such thing as a skip the line ticket. There was a lot of back and forth between the gate attendent and our tour guide. We were also yelled at by severl people in line who had tickets for the same time. It made for a very stressful start to our entry.
Gaetano
Oct, 2024
Purchasing experience on your website was good. The fact that for the audio guide another app had to be dowloaded was not comfortable. On top, some languages were missing (italian) for this attraction
Yanye
Oct, 2024
I was charged additional total 10 euros for JUMP THE LINE TICKETS which didn't really work at the site for you still need to line up there at the entrance to get in. For a first time visitor, I would expect that this is a express line for the JUMP THE LINE ticket holder just like any other sites in the States or Europen cities, which is not the case and the 2 persons who arrived the same time paid 10Euro less but entered even earlier . So the question is that what's for additional 10Euro for?
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