Artecard Napoli: 3 Museums Pass

My problems relate to the cooperation with Artecard. The support team there was helpful and took care of us. However, they were ultimately unable to help us properly: the transition to Artecard and the handling and updating etc. are simply too complicated. In addition, the list of museums does not match the reality. For example, the Capella San Severo.

On JANUARY 8, I sent the following e-mail, to which I received no reply: Hello, I bought 2 Artecard Napoli -3 days from January 7th. I was unable to validate/terminate the registration despite numerous kind exchanges all morning on January 7 via WhatsApp with Inna, local Headout operator in Naples. At 2.40pm, in desperation, I wrote to her: "Hello again, for hours my connection attempts have been unsuccessful. Please e-mail me my two validated tickets to use from what I've paid. Thank you, Walter." At 3.06pm, I tell him: "Since I can't validate my tickets, I'd like to point out that I had to pay for two tickets for Capodimonte and for the buses to Naples, normally included in the 3-day passes (as of this morning)!" At 3.08pm, Inna replies: "Hello, if I could have sent an email, I would have already done so, the card is digital, unfortunately there is no way to send an email, if you can't complete the check-in, you can request a refund, don't worry, we will refund the amount paid." Then, finally, she gives me your email address on which I write to you. I'll keep these exchanges at your disposal. I would ask you to proceed with the reimbursement of these 2 cards (on the card used for payment) and to inform me of the progress of the procedure. Yours faithfully Walter Grimmer Thank you for your reply.

The Napoli Tours team, Lucas and his colleague were very helpful. On the other hand, we had problems at the entrance to the San Martino museum because there was no internet connection. In public transport, it was impossible to validate on the machines. We went through with the ticket office staff.

So, I bought it so that I would have less stress. Activation was good. When using it, I always needed internet to log in, every 5 minutes the system kicked me out. There was no connection in the subway. Museums were not all included, so I accidentally spent the 3 museum credits. Public transport was included, but I couldn't go straight into the subway, I had to report to an employee every time and he let me in (out of pity). The need for improvement is there

These passes not only allow you to visit several attractions, but also to travel by public transport.

Naples is a magical city, neighborhoods and streets that have stood still in time. Of course there is great food and the prices are modest, nothing to say. With Arte-card we were able to really get around and visit a lot of museums without spending a lot. Neapolitans are unique, very outgoing but big-hearted. Napoli see you soon.

Once the mechanism is understood it gives more freedom of movement

De geweldige klantenservice bij Mister White in Napels.Daarvoor dank. Een App die veel te snel offline is terwijl je steeds wifi/4G nodig hebt in metro/trein/bus en er geen dekking is in vele metro/trein/bus .

Kompliziertes Handling und undurchsichtig, was in welchem Pass inkludiert ist. Pass muss zum Start von Headout in die App hochgeladen werden. Aufgrund Wochenende erfolgte dies Montag zu spät, so dass wir das Nationalmuseum extra zahlen mussten. Dafür hatten wir den Pass hauptsächlich ausgewählt und konnten ihn dann nicht ausnutzen.

Since the upper choices do not apply, here is a more detailed answer. We had great difficulty in our vacation in Italy to use the artcard and unfortunately can not use at all. We have only understood on vacation in Italy through various calls that we still have to download and activate the app before. We have tried for several hours in vain! Inna from ,Napoli Official Tour ,partner Headout for our passport was very friendly, but we had great language difficulties and therefore Inna offered us on 9.10. via WhatsApp: "Hello Angelika,I am sorry you were not able to install the app ,no worries ,I will provide you full refund tomorrow I will send an email to Headout customer service and they will return back to you credit card amount paid for both booking ref". But so far we have not heard from Headout and have not received a refund! We have not been able to use the Artcard and are disappointed! We are waiting for your reply and refund! Rainer and Angelika Schöneck Booking no.: Erna Angelika Schöneck: 14030832 Booking no.: Rainer Otto Wilhelm Schöneck 14030858

La carte ne fonctionne pas de le métro. L'application mobile se désactive après une période très courte. Les musées acceptant la carte sont mal renseignés et l'application ne montre pas de carte avec leur emplacement. Bref, une carte peu pratique, presque pas utilisée.

The arte card was not accepted at Pompeii and ewe had to pay the entrance fee. We write an email to you and did not receive a response. I tried calling. Left on hold for awhile and then recorded message said to try again. I want a refund.

Hello, I have not been able to use my 2 cards and I would like a refund. How do I go about this? Thank you