Guests from United States, Switzerland, Germany and over 69 countries have loved this experience
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Annie
May, 2024
Ticketing: Awesome. Easy to order online, instant confirmation.
It would have been an Awesome rating if some information about finding the Heathrow Express train was provided at tickeitng.
I would definitely order it again next time going or returning from Heathrow. And I would recommend to others.
Margaret
May, 2024
Apart from the long walk from the terminal it went well. Not much time to board though. Takes a bit of time when one is aged!
Elizabeth
May, 2024
I bought my ticket on line and the process went very smoothly. I enjoyed my trip to Oaddington Starion on Heathrow Express.
Paul
Apr, 2024
I paid for first class and there is no first class on the he's th row express and no special line access - everyone went through the same way so feel this is false advertising to promote a class that doesn't exist and charge people more money for nothing
Hailey
Apr, 2024
The train was clean and efficient I didn't even wait or anything it was a great experience. I was a bit confused locating it from the airport but the signs were mostly clear
Libourel
Apr, 2024
Very practical, it enabled us to do a quick tour of London and then take the time to linger wherever we liked.
Walking tours are very rewarding and allow you to discover London in a different way.
View original review in French
Mohammed
Apr, 2024
The train was fast , convenient, loved that their is a charging outlet on the cabin .... I was heading to Terminal 4 , wished I did not have to change the train .
Liisa
Mar, 2024
A very efficient way to travel. The only thing I would say is that if you book it in the United States or different time zone, you should send a Reminders both time zone and the time zone that you're going to because our Reminders came quite late, often the next day.
Jelena
Mar, 2024
Heathrow express First class iscmore than worth it! Not only thst the space on the train is great with complementary wi fi but Fast Track at Heathrow is brilliant addition.
Feng
Feb, 2024
The Heathrow express. I had to wait for 24 min for the next train - then I realized it was Sunday. After 24min, nothing feels express anymore, especially you see people getting on and off on the same platform for Elizabeth line while I was waiting for my Express train.
Luca
Jan, 2024
Relatively easy order execution. A more direct way of displaying the barcode without always having to download the PDF would be much welcome.
When purchasing tickets for multiple passengers this is essential for the sake of avoiding mistakes
Sven
Jan, 2024
I didn't receive tickets on time.
Also it really is not clear how to get access to the platforms without paying for Elizabeth line (which I did as well)
Paula
Jan, 2024
The ease and speed of the Express is just what you need prior to or, more importantly, after flying. A clean, fast, convenient journey.
Angel
Dec, 2023
Easy experience all the way thanks to the staff we found at the entrance and check in due to the fact that we are a 4 people family and one of my sons under 15 y.o. and the other has Down Syndrome so that those moments entering or exiting the platform are a little bit more stressing that for common people...Thanks!!
Adam
Dec, 2023
Very efficient and quick! The staff were also very helpful in crowd control to spread everyone down the platform so that everyone got a seat onboard.
Inger
Nov, 2023
Train was on time. Easy to find. We got our seats, but there were not quite enough space for luggage. Train was very fast. But it took a while to move from the train to the departure hall.
Margaret
Nov, 2023
Easy to buy online and easy directions(follow the purple line on the ground)
However we did freak out a bit as the time on the ticket says 1210 am and we thought we had mistakenly bought a specific time. It also says from Heathrow to Paddington and is a little unclear that the ticket is valid either way
Wolfgang
Nov, 2023
Ticketing was simple AMD streicht forward. Train was comfortable but notcextremly fast - 3 unplanned Shops on Bochum Journalisten casting us 10 extra Minuten. Bottom still 20 min fester than Elzabeth line.
Aud
Oct, 2023
It was quite difficult for me to find the ticket I had bought a few minutes earlier, using your web-site. As a NOT-frequent-overseas-traveler to London, I didn't have the app (and I don't need it). The support team were helpful and very friendly, but couldn't easily help me either. I sorted it out, but missed the first train from Heathrow to London. However, the trains are frequent and fine and I will, indeed, recommand friends/collegaues to take the Heathrow Express.
The little foot steps on the floors at Paddington are very helpful when it comes to finding the way to the returning train. (The rain showers in London less so, but c'est la vie). Beste regards, Ebba in Oslo (where we have the first snow now)
Elisabeth
Oct, 2023
Traveling with the Heathrow Express is absolutely recommended! No waiting time for the train. Sufficient space on the train. Clean. Friendly staff. Anytime again!!!
View original review in German
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