Bus Transfers: Reykjavik Keflavik Airport to/from City Center

We weren't aware we would have to get a drop off bus at bus station in Reykjavik by the time we got our ticket we had to wait another half hour after many hours travelling that day

In time, everything like it should be

Nice and friendly drivers!! One took us right to our Airbnb eventhough he didn't need to. What a service.

The ticket said that there was a pickup shuttle to be taken to meeting point. I call the tour company when they would arrive, they said Headout didn't book a shuttle. I tried to call Headout, was disconnected 4 x I spoke to a woman who said she get back to me. I got disconnected again, she emailed me that she spoke to Grayline the tour company, guess what they told her that Headout didn't book the shuttle. I already told her that, even though my ticket said it was included. I didn't get a response from her, I took a taxi which cost me $21 dollars!! I want to be reimbursed for my taxi. I have other items I booked through Headout, if I do not get reimbursed, I will never use your services again. Very disappointed with this service.

Je me suis trompé dans la date je pensais pouvoir changer pour le 3 au lieu du 1 octobre, j´ai perdu 27 euros