SNAV Ferry Tickets: Naples to/from Capri

The organization of the port isn't the best, but Snav's service is excellent. On the way back, we wanted to bring our timetable forward and we were allowed without any bureaucracy.

Nothing. Information was clear. Plus for etickets.

I got scammed with my trip from Naples-Capri-Naples on Sat 11.5.2024 (Reservation No. 17922306). Both tickets were paid in internet, but I got info from return trip from Capri to Naples at 5:10PM, that boat is full and new time needed to be selected. I choosed 6:10PM. I did not ever got confirmation for that, and both harbour ticket offices refused to give tickets. To avoid got left to Capri island, I had to buy three new tickets (2 adult, 1 children). So I lost 66€ money, which disappointed us a lot. Nobody was interested to help, so this feals like a scam on purpose. We cannot recommend your service to anyone - unless you pay our money back. Per favore restituiscici i nostri soldi, grazie.

I recived tickets for a different day than I ordered them for, support sent a default template email suggesting to give app credits, followup emails to them were "failed to deliver"

Worst experience ever. The sent me the wrong ticket.

Seasick. Need a bigger boat on both legs . Hydrafoil to small in rough weather

Very good experience, smooth and fast boat ride and also a competitive price.