Tickets to Hungarian Royal Guard Exhibition & Royal Riding Hall with a 3-Course Meal in Buda Castle

What was stated in the ticket was not respected : - no welcome drink and no choice of dish: we were made to choose only between coffee/tea/cappuccino (asked for hot chocolate but et was denied) and we were porystoy a 'typical' dessert with no other choice - the planned visit was possible only after our request ( the exhibition hall was already closed) and without any logistic support - uncooperative staff

I arrived at the meeting point. There was two others waiting. There was no guide. I reached out for support. I was told we were not assigned a guid and to present our tickets at the building. We tried several people to present our tickets too. Nobody knew what we were doing. We tried for 30 more mins. And gave up. We did not receive a tour! I have asked for a refund.