Westminster Abbey Guided Tour with Changing of the Guard

Our guide was pleasant and knowledgeable. Lots of history learned and the changing of the guard ceremony was a really cool experience.

The guide have good knowledge.

Adrian, our guide, was enthusiastic and gave a lot of information. A great experience, I highly recommend it.

Natasha was an excellent tour guide, very knowledgeable and interesting. Her humour kept everyone engaged. My husband and I were the only brits on this tour. We wouldn't hesitate to book future tours if we could guarantee it was Natasha!

Adrian was a wonderful guide with so much knowledge!!!! It was a fantastic tour

I will NEVER book another tour with Headout. We had trouble finding the meeting location. We walked around for 10 minutes trying to find the guide. I called customer service a few minutes after the tour was scheduled to leave and the representative was NOT helpful. Basically I was told that it was all my fault that we missed the tour. She told me that even if the guide wasn't holding up a flag to indicate the tour, it was my responsibility to find them. I asked to be booked on another tour and was told there was no other tour available. I asked for a refund, since the guide was no where to be found. Again, I was informed this was my fault and no refund would be given. I planned to take this tour because I was travelling with my 11-year-old grandson and thought he would enjoy a live guide more than a recorded tour. I was so upset about the situation I broke down in tear. The representative was not at all empathic. When I asked to speek with her supervisor, I was told I wouldn't be put through, but could write an email to the company. I was so distraught I hung up. We ended up taking the self-guided tour of Westminster Abbey, but missed the changing of the guards. I would like a full refund for this horrible experience.

There was problem with your voucher due to an international breakdown. our guide was unable to get us into the monument. we are therefore requesting a refund of the ticket price.