Combo (Save 5%): Kyoto Hop-On Hop-Off Bus Tour + Nidec Kyoto Tower Tickets

The bus was on time and very convenient. The bus got us to all the attracions. The price was much reasonable compare to the one in Seoul. The bus in seoul was late for very stops for 15 minutes or more.

Ticketing was very good and also the tour was excellent with most of the people very friendly and helpful. One issue was on 6th 2.morning the first bus of yours: the people told us the lower deck of the bus was not available due to japanese law. So we should sit on the top roof - open and we had 4 degrees centigrade temp. Plus driving wind - we would have been frozen. So we had to refuse. Strange law (?) and driver.

I really liked the sightseeing bus, it goes around all the important temples in Kyoto. Not to be missed.

Good the bus was quite efficient and fitted in well within our travel schedule

Amazing stuff and amazing tower we love Kyoto!

Bus schedule was very well maintained

Our experience on this tour was very frustrating. The meeting location was the Kyoto City Hall. We couldn't find the sign for HOHO and called the customer support line 3x. The first one gave us a live tracker which is so confusing to follow. The second support asked us to go to the side of Kyoto city hall and he said bus was coming in 10 minutes. Half hour later, no bus came. The third support asked us to go to a different location saying the bus doesn't come to Kyoto City Hall. It was raining and we were very confused with different information. I chatted with them at the end of the day if they can process a refund and the representative said she will escalate the issue to the management and will get back with us in 24 hours. It's been 4 days and no update from the management. We already left Japan as we were only visiting for 4 days and I don't know if they will ever get back with us. I truly hope they would consider a refund or the least is credit for future trip. This is the first time I used this company, get yourguide.com and and they were telling me this tour was a contract of another company,headout. That was concerning to me cause I booked the tour from getyourguide.com and for us to be passed to another company who doesn't offer cancellation after you paid is new to me. Most of the tour companies like viator, they offer cancellation before 24 hous in case something changes. This company does not offer cancellation at all. This whole experience is very frustrating to me.

Very easy with clear list of destinations. I have travelled to Kyoto numerous times, but I learnt so much new information from the audio. Will definitely be using on our next visit.

The commentary is pretty informative but delivered in a rather robotic voice. Worth improving the delivery. Also, the on board staff member tended to speak over the commentary to say what the next stop was. Better timing of announcements needed.

We had great staff helping us with our stroller and wheelchair, everything was very well explained and Ilwe loved the tour and the city! Keep up with the great work!

In the end all OK, but a lot of checking and rechecking at check-in. Seemed like they weren't sure if the tickets were valid, but in the end everything was fine.

We had a one day pass and managed to see the sites we wanted to (not all the sites in the tour). Visited Nijo-Jo Castle, The Golden Pavillion and SanjuSangendo on the red bus then caught the purple bus back to Kyoto Station and another purple bus to Gion for late pm early eve. Got the last bus back from Gion. All worked really well