Auschwitz & Birkenau Guided Tour with Transfers & Optional Private Tour

Visited with my mother as part of her Mother's Day surprise. Seems wrong to say we enjoyed it but definatley an eye opening experience that I believe everyone should do at least once. We booked prior to travelling to Krakow but were kept informed with text and WhatsApp messages. Our driver 'Norbert' was excellent. His english was perfect and was great to chat with on the journey to and from the camp. He gave as a guided tour as we travelled through Krakow to pick up two other visiters and was very informative. I would personally request him to be my driver when I visit again. Once we arrived at Auschwitz, we were handed over to one of the licenced guides who was very informative. She also had excellent english and thanks to the headsets, we were able to hear her clearly. She showed us around the site and explained everything as we went. As others have said, it did sometimes appear quite rushed due to another group waiting to get into the area where we were. I would personally have liked to have been able to spend time at some of the locations to read the displays and take in the magnitude of what we were seeing but instead I took pictures to read them later. Following our tour, we had a quick break and something to eat. I'd highly recommend taking a packed lunch as there are very limited places to get food at the site and the places there are, were very busy with long queues. After our break, we moved over to Birkenau. This site is a lot more open and exposed so I would recommed taking warm clothing and suitable shoes as some areas were quite muddy and uneven. Unfortunatly, we didn't have the benefit of the headsets for this part of the visit so it was quite difficult to hear what the guide was saying but we luckily managed to stay near the front so we could hear most of it. Again, the guide was vey informative and patient with us. She did her best to ensure everyone could hear her and follow what she was saying. While we were there, they were completing some maintenance which meant a longer walk than usual but everything was well organised and easy to follow. Once we left the site there was time to visit the gift shop and facilities. My only personal disapointment was that all three gift shops were sold out of the guide books in English. There were also other members of our group who complained. Considering that a large majority of the visitors to the site are most likely English speaking, this seems a pretty poor oversight. After leaving the site and starting the long journey home, again our driver gave us lots of information about the areas we passed through and made the journey very enjoyable. In conclusion, I would highly recommend this tour with 'Hello Krakow' if you are visiting Krakow, and request 'Norbert' as your driver. I would suggest paying the little bit extra to go on the tour with smaller groups as from what I saw of the other groups, they appeared quite large and it would probably be difficult to follow. Always check the weather before you visit as large areas are outside. Ensure you have a warm jacket and comfortable shoes as there is a lot of walking involved. We personally covered 27,000 steps. Thank you very much to everyone at 'Hello Krakow'. We will 100% be booking with you again when we return.

Our experience was very good. The whole tour lasted around seven hours (as we were informed when we made the reservation), we returned on time and were able to enjoy a nice dinner and drinks in the old town. Our driver, Patryk, was very kind and friendly. Our guide (I can't remember his name) was also very good, with excellent knowledge and gave us the tour exactly as we had imagined for this particular place, with calmness and respect. Overall, we are very satisfied!

Excellent communication with pick up & drop off; driver very courteous and friendly. We all enjoyed the experience from start to finish, ticketing all taken care of and our English tour guide was brilliant. Happy customers :) thank you

our guide the tour sound like a movie narrator… He was excellent and really engaging and I'm probably spelling his name wrong but it was something like Matthias.

To change the pick up time from 9am to 6am at less than 18 hours notice is unacceptable. No reason given and it was not helpful at all. Our guide and excursion was fine - although the minibus was very cramped & full.

The tour of Auschwitz was very emotional and very well organised. However on our arrival at Auschwitz at 08.30hrs we were informed by our driver that our tour was not until 11.00hrs and we should go to Birkenbau. He took us to Birkenbau and left us to look around by ourselves with no tour guide. We were then collected and returned for our 11.00hrs tour. This was not what we had booked. We were walking blindly around Birkenbau gathering information from signs. The guide would have provided a far better insight and detailed knowledge. I know this as the guide that took us around Auschwitz was excellent and he was due to be our guide as Birkenbau.

Everything was great from start to finish. Our driver Norbert was fantastic and our tour guide was great and very good explaining everything on the tour

It was well organized. I know that you have no control over it but you need a lot more time than 2 1/2 hours to take it all in. The guide was amazing and very knowledgeable. I wish I could have had more time at certain parts to reflect.

Seemed like bait and switch. Time changed by almost four hours and did not have small group tour signed up for. You need to do a better job screening your providers. Tour in Auschwitz 1 seemed rushed.

We had expected longer time to explore the venue. We felt the guide rushed the experience with little or no time to read the information boards or take photos. The older and slower members of the group were left behind and missed some of his commentary.

Damien was a great driver and was wonderful getting us through the queues. He was instrumental in getting us a fast lunch between Camp 1 and Birkenau

The entire experience from pickup/ drop to/ from Auschwitz tour was very good. Our driver Greg was very humble and good natured and made the journey smooth. He was patient and also provide information about the whereabouts of the city. Our English Tour guide was very nice orator. It was very informative and interesting tour. She was good with taking up questions and answered them. Overall the experience was good for us.

The tour was very well run. Our guide was very friendly and was able to give us as much information as possible. He also gave us his opinion, which was very important for us as non-Polish citizens. Auschwitz is definitely a must-see in everyone's life. But once is enough. After that you have many open questions for yourself, for the future of our world. We would like to thank everyone who organized our tour and especially our guide.

We booked a small group tour and this was changed at the last minute. We found the venue far too crowded. Movement in some buildings was too congested and wasn't respectful to the sadness of the storyline. Our guide was on a route March and didn't take account of us who had mobility issues. That was why we chose a small group. Not happy.

Everything was well organised and the tour guide was excellent. A very reflective and sobering visit which made the horrors of this human tragedy very real.

This was a great experience. I find that others find it difficult to communicate in my language, English, but I appreciate the effort they make to do so. There were changes to our itinerary but they were communicated in a timely manner and we were able to follow up to confirm the details. The guide was awesome and would recommend him on this excursion.

The excursion to Auschwitz was fascinating but we particularly booked a small group tour in the morning, and paid in advance. Unfortunately, it appeared that neither was possible, so we were bumped to a 4pm entry time and put in a large group. I am still awaiting a refund for the difference in ticket price.

Comodissimo essere prelevati dall'autista all'albergo ed essere assistiti nell'ingresso al museo. Abbiamo avuto problemi di accesso perché erano stati venduti troppi biglietti per guida in inglese ma grazie all'ortimo autista siamo entrati in orario, anche se abbiamo dovuto seguire una guida polacca anziché inglese.

Our driver Lukas was excellent! Arrived on time and was full of information and facts on the journey! He made it really fun. Our tour guide at the camp was Anna, she was so informative and passionate about what she was saying and we learned so much. An excellent trip from start to finish, I would not hesitate to recommend this company.

My experience is really very emotional. Everyone should go at least once in their life to never forget. Our guide Jakub was outstanding. He spoke so faithfully and emotionally about everything, so that he did not leave anyone indifferent. And he lived through it all emotionally with us. Kudos to that man indeed. Sanja from Croatia