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Cynthia
Jan, 2025
Need to give better instructivo a for how to deseen tickets at the museum, since information/direction signs aren't great and we did not know where to line up and got sent to other windows. The QR code would not scan at the Prado from the diwnloaded tickets. We finally got to entre!
Eduardo
Dec, 2024
Delay in boarding the bus line two more than 40 minutes, sound plug in the seats at the front of the bus broken, change of route at the end of the line, leaving me far from the end point where I was originally going to be. Next time I'll look for another operator.
View original review in Portuguese
Plamen
Dec, 2024
The roofs were not down despite the cold weather and there were leaves from the trees even on the lower deck.
This review is translated. Show original review.
Zeniah
Dec, 2024
There were many stops. Everyone helped give directions. The audio was clear but some of the seats did not match the language and channels.
It was raining hard. I wish it had a side cover on the top deck.
Sandra
Nov, 2024
Being able to buy three tickets at once streamlined our experience! Wouldn't have gone to the Reine-Sofia had I not bought the package and glad I did.
Marites
Nov, 2024
Actually i only do 3 stars. 🌟 because the stops are so spread out and not easy..its always full and packed. The conductor are not nice bit nasty plus sometimes they stop narration
Sjoerd
Nov, 2024
It was great that the tickets could be bought in advance. The bus trip was fine. Too bad the audio didn't work properly, so we didn't hear everything. The queue for the palace was very long. With our pre-purchased tickets we were able to skip the line. Very nice.
Emilia
Nov, 2024
This was amazing experience, paintings and sculptures were briliant. Paper guide and map of the museum were very clear and readable. Highly recommended!
Martin
Nov, 2024
Easy to find pick-up locations. Friendly staff. Nice tour (modern and old). Always a spot free at the top.
View original review in Dutch
Nathan
Nov, 2024
Great tour that allowed us to ride and see with small kids a lot of the city. Very nice commentary. Easy to use and very helpful for non-Spanish speakers.
Nahor
Nov, 2024
Good quality of vehicles and narration (guide), excellent range of languages for the guide, good frequency of buses and punctuality.
View original review in Portuguese
Fiona
Nov, 2024
Booking was easy but be aware of how many similar tours stop in exact spot. Big bus is obvious and dark red color but two different companies have bright red - one is Madrid city tours and one is city sightseeing Madrid. Many tourists getting on wrong buses and confused. Also stop near plaza del sol is hard to locate. Be aware that Prada stop gets busy - it is also where the buses end their route or take a break, so you may wait for a bus only to find after letting passengers off it is stopping service.
Rumiana
Oct, 2024
Having the flexibility to make an art tour with your own pace and skip the lines in any of them makes an awsome start for any journey
Mrs
Oct, 2024
The buses run very frequently we never waited more than a few mins. We also didn't need to print out our tickets as we were told to, they just scanned them on board. We were not out early enough to do the walking tour at 11 am. But we were able to do both 1 and 2 routes on our ticket. The headphone sockets did not all work but you could share one set between 2 of you. Remember to take something warm to wear, it gets quite cold on the top. Great experience and good value for money.
Jose
Oct, 2024
The best thing that happened to me when I visited madrid was this bus ride because I went to see the clasico but my favorite team Real Madrid lost it.
View original review in Spanish
Galdino
Oct, 2024
Everything is great, only the attitude of some of your collaborators could be improved, remind them that for them it is just another service, but for you it is a unique experience.
View original review in Spanish
Brenda
Oct, 2024
Seeing paintings and sculptures on walls and floors rather than in books. Getting there early meant we had time to absorb some of the paintings without the crowds.
Franco
Oct, 2024
Unfortunately, the ticketing system is not functional and we had to wait in two lines to get in. First at the ticket office and then at the 'entrance.
The tour, on the other hand, is well organized and you can easily find the things you are interested in
View original review in Italian
Andrea
Oct, 2024
Audio guide set up very poorly. We walked through the same halls several times to find the works described. The rooms are poorly marked and you waste a lot of time finding matches. Also, some works were out in other exhibitions but were listed anyway.
View original review in Italian
Laura
Oct, 2024
Having skip-the-line tickets for three museums was a great help. Let customers know at The Prado they will have to "exchange" their digital tickets for printed ones to differentiate between the museums. They will have to stand in line to do so. No big deal but a bit confusing as there is no signage for this. The museum is extraordinary as is the Thyssen too!
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