Edge Flex Pass: Flexible Entry Tickets

Hello to who it may concern. I went on the website. I was going for the freedom tower one of observatory. It was a little confused in and somehow. I ended up paying a $152 for the edge, my fiancée. And I had planned the night out. And when we got to the freedom tower. I showed them to ticket on my phone. And they said it was for the wrong place. They asked if I would like to buy 2 tickets for the one observatory. I had no choice and of course. I said yes, instant another $152. We did get to go and see the freedom power one observatory, but we lost time and money. Because of the confusion. So I ask what can be done about this. Will it be a refund or will there be a different day to go? And maybe just see the experience of the edge. Please let me know thank you sincerely charlieolszewski 914 943 2131

It was easy to pull my tickets using the app, staff was friendly, check in process was smooth and efficient. The attraction was not crowded as a result of the staggering approach of time slots.

we were not there for sunset but that would be awesone. We had to settle for just the observatioin deck which was great.

It was fantastic booking on headout,easy and very reliable. As for the experience at edge, the view was unique, we were able to take so many pictures and it was fun.

Great experience. We bought Skip the Queue, Any Time tickets and it was so worth the money. We picked early afternoon to visit and it was relaxed, not crowded, no rush and the views were awesome. Would recommend this to all visitors to New York.

We did the VIP tickets and it was well worth it. So easy, quick, and everyone was very friendly and helpful ! Great experience !

It was fantastic. The 360 degree view of NY was unforgettable. Visit there 30 minutes before sunset then u can have both daylight and sunset plus the night lit skylines .

I was on a trip with my granddaughter and it was wonderful, everything was fine, including booking and buying tickets. We had express admission and it was worth paying extra. There was a wonderful view of all of New York.

First of all it was the lights and the view was excellent , Plus it was our first time their as well. The crowd was great and just the night was perfect !! We had a awesome time . Also a emplyoee gave us a ticket for a free glass of wine to top it off ,it was perfect.

the whole thing is absolutely breathtaking, nothing else can be said, you have to go there to feel this extraordinary sensation, the unobstructed view is magical.

I loved the glass triangle on the floor, it was intimidating to walk on it, also the glass walls that allowed us to enjoy the breathtaking view, and I was amazed that several brave people decided to climb to the top of the building with safety harnesses and lean them backwards, Wooow what a stomach!!!!

we've been here in the morning on Monday, with no crowd, few people at the entrance, and amazing spectacular scenery. We loved the experience a lot

The view, of course, of lower Manhattan (One World, the Statue of Liberty, the Chrysler Tower, which you can almost touch). The sunset, with its low-angled light... A magnificent place!

Unfortunately it was a cloudy day, but we were still able to enjoy the wonderful view offered by the edge, with its terrace. The photos from there are incredible. Also because it was starting to drizzle, we could not use the glass that allows us to see down for safety.

The panoramic views were a new experience having been to most of the other observation decks around NYC, and they were fantastic. Not to mention the superb glass floor experience, which was unique and exciting!

First of all, it was kind of difficult to find the entrance of the observatory. It's placed on the 4th floor or something in the mall and there were not enough signs of directions. And when I got to the entrance it felt like things were pretty much disorganized. I felt like the staff and the system there were not ready for express customers. There was no actual line or entrance or anything for "Skip the line" but a lady came to pick me up and took me through the crowds. So I basically had to go through the people there. But the lady was very charming and nice. And on the roof, it was so crowded. Even on the way out, there were no clear statements about whether express exit was provided or not. There were no lines for that or anything like that but if you don't have express, it can take forever. You might have to ask the staff there then they will put you in front of the exit line. It's understandable because NYC is busy and crowded mostly in July. But it felt too disorganized compared to the Empire State Building or One World. I visited all those 3 observatories including Edge this July and Edge would be the least recommended observatory out of those 3 if I must say. The view of the Hudson River and everything else like Vessel and the high-line tour afterward were nice though.

I love the idea of the flex pass, but so did everyone else. It was crazy busy and the wait for the elevators was so long. And when we got up there, we were met with lines of people and had no idea where to go because all of us had never been up there. We didn't get directions from the attendant and none of us knew where to go. Finally a worker saw us and directed us out the door to the deck, which was cool. I loved the vibe with the music and you could even get a drink, which added to the experience.

The reservation was easy and the reception very tidy, but already at the top there were a lot of people, too many I would say, that made it difficult to move close to the edges and the floor glass.

It was great, well organized, liked the entry and elevator history and images display, and for the beautiful view. More than perfect. Thank you for making my vacation beautiful.

We had a great time at the edge, topped off with an amazing sunset and waffle, the guy serving us our waffle was so friendly!