Pena Palace Guided Tour

Our guide was very knowledgable. pleasant and spoke English very well and the palace was a fantastic building. Although it was very busy the queue moved at an acceptable speed.

Overall the experience & tour was incredible. Our guide was very knowledgeable and answered all questions plus of course gave us an amazing historical tour surrounding the property. Our tickets were for 4pm & we had to park at the bottom of the mountain - we were late given traffic and we practically ran to get to the designated spot at 4pm. No guide was there - we asked many people finally calling Headout in which the rep was very helpful but told us our guide was "running late" and wouldn't be there until 4:30. We finally spotted him about that time and he told us our booking was 5pm. He took pictures of our tickets clearly stating 4pm - to us this was a huge error as we also had plans following this tour that then were delayed. Also the tour was supposed to be 1.5 hours and was just over 1 hour. Felt we were a bit rushed.

Guide was GONE! at exactly 2:00 Support gave me a reference number and said talk to the ticket office They said the guide had nothing to do with them

Although the guide was very willing and did her best and even made the effort to speak in French. She just wasn't up to scratch. She even indicated that she wouldn't be taking the tour inside the palace, even though that was what we were expecting. She decided to take the tour inside. She even told us that she was obliged to do this job. It's not up to the standard of other guided tours we've been on and other guides on site.

I was the only tourist showing up. Andreana was nevertheless very professional and thorough with this tour for only one. Her knowledge and depth made this tour very enjoyable and educational. The Palace, its historical background and the view are all unique and fascinating. I highly recommend this tour.

Great. The guide, very friendly, explained everything to us. We loved it.

Palace is worth seeing

Would absolutely NOT recommend. I got to the meeting point an hour early and no one showed up with a sign. I asked around and no one was able to help. I called the support team and they kept telling us to catch up with the guide although we had no idea what they looked like and are obviously not familiar with the layout inside of the gates. No one came to grab us even after all of that. Overall, terrible experience and did not get the services I paid for. Asked for a refund and once again, they don't care and did not help. As a Canadian, I would NOT recommend.

The guide didn't speak English well, which made it very difficult to understand the stories and explanations she wanted to give us. What's more, the tour was poorly organized. We had to stop in narrow rooms and wait for the guide to explain things that could have been told before or after we passed through. They were full of other visitors who wanted to pass through, which made the experience very uncomfortable. Unfortunately, the guided tour wasn't worth it. In addition, the quality of the restoration of the Pena Palace, especially inside, left something to be desired. I noticed wires sticking out, cameras badly embedded in the walls and even some cloths and plastic sheeting scattered around the palace. I believe there is room for improvement.

Nothing! I felt rubbed! Do not use this provider EVER!