1.5-Hour Harbour & Speicherstadt Cruise

The river cruise was great, a complete tour of the best areas of Hamburg. As a point of improvement to point out that in the reservation it is indicated that there are audio guides in several languages, but once on the boat no one offered them, and the experience would be great to be able to understand the explanations of the captain.

No one was at the listed meeting point by Überseebrucke. Luckily, we found the ship on our own in time, but the information given was incorrect. Also, the staff made no effort to provide the audio guide for non-German speakers. They immediately began the tour in German and I was not given instructions for how to access English audio until I asked - about halfway through the tour. Aside from these logistic issues, the tour itself was nice.

The guide provides interesting and humorous explanations.

Great trip, super nice and informative captain! Highly recommended!

Nice tour with lots of information. The signposting to the moorings could be better

Need english audio guide. We specificly bought it for that. But it was not available or introduced in any way.

As everyone said in the comments, it's not at all clear where the meeting place is. You could assume that you have to wait on the pontoon by the 'get your guide' flags and that the captain will pick you up (you don't really need to be 30 min before). No one gave us the audio guide in English. I had to interrupt the guide in his explanations for him to tell me (in a not very courteous way, as if it was obvious) that we had to download an application. You could put explanations on the tables with a QR code. But I suppose that's for people who book directly with 'get your guide'. Incidentally, this audio guide isn't very extensive and seemed much less than the German guide's commentary.

No audio guide and only German. No signs at the port to find boarding

There was no marked meeting point for this tour, we showed up 25 minutes early and no one was there. We had to ask inside a shop. English audio guide was offered, we were pointed to the boat by the captain and there was no opportunity to get information about audio guide as we tried to get seats for our family together. The boat was very worn down. There were toilets on board, however no other amenities. No options for drinkable water. Overall we saw the harbour, but had to google what we were looking at and wished we would have booked a different company. The tour was also late arriving back. This was hugely overpriced and not recommended for English speaking folks.