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Lim
Nov, 2024
E-Tickets received in email without any hassles. Give five stars for headout's efficiency and we also booked from them for Versailles.
Just that at the Seine cruise, after we entered the line for the cruise, a staff working at the entrance approached us and instructed us, in an extremely impolite tone, to exit the queue and go back to the end of the queue again. I had to ask him why 3 times before he told me his reason. He mistook that we had crossed under the cruise line to get to the front of the queue. I told him to verify the facts with his colleague at the entrance, as I actually had a conversation with the first guy before entry. He did apologize after the verification, but the fact was also that there was nobody behind us.
Not the only time I'd suffered French arrogance from those in the service industry. Same feeling I had with the numerous comments I've read on other websites: if you do not have a welcoming and accommodating nature, do not work in the travel or service industry. It is normal for tourists to ask questions and seek verification as we do not live in the city and most do not speak your language. Please be more accommodating, and not destroy the country's good image with arrogance. You are at the front line and the first choice whom tourists seek help from.
The general public was helpful and polite, and at no time we felt threatened or intimidated.
Russell
Nov, 2024
The attraction was amazing, well-thought out and a chilling historical education. Thank you! It was super easy to book, the people at the entrance guiding us in were friendly and accommodating. All around a fantastic time! I'd definitely recommend this to all!
Wolfgang
Oct, 2024
The visit to the catacombs of Paris was once again a great experience. The audio guide was very helpful and provided lots of interesting information about the history.
View original review in German
Erica
Oct, 2024
Very interesting and fascinating.
Bad thing was that tickets were received less than 24 hrs before the scheduled visit. We were not certain that we actually would receive them.
Donald
Oct, 2024
The venue will not accept the ticket from Headout...had to call Headout and wait for a long time for an agent to finally answer then explain the situation multiple times before he sent us the PDF tickets...made the situation very stressful!
Kanela
Sep, 2024
The Catacombes were great to see - never seen something like this before.
However, the extra 10 euro per person to "skip the line" was ridiculous/expensive, as they would only let a limited number of people in at any given time and at the time allocated on their ticket. Hence, "skip the line" was null and void.
I would have preferred to keep my 30euros or have it refunded.
Matthew
Aug, 2024
Very interesting and Macabre experience. Though the staff weren't all that friendly or helpful or cheerful come to that. But the Catacombs were very well set up and it was astonishing to see so many dead people's bones on display.
Cheryl
Aug, 2024
Initial communication does not say our tickets would be sent to what's up app. I don't keep my notification on. Downloading your app and view ticket option was not valid tickets. But, after a phone call to customer service and direction to what's up very easy. Both Catacoombs of Paris and Seine Boat cruise were easy o ce we figured out how to obtain our tickets and tours were amazing.
Vincent
Jun, 2024
Booking online was very easy and half the price of TripAdvisor. The catacomb staff weren't very friendly, but they're Parisians, so that's not surprising. Otherwise, the visit was interesting and instructive with the audio guide.
View original review in French
John
Jun, 2024
Ticketing experience was great. We had never used Headout before, but will definitely be using them again on future trips.
Catacombs were a very interesting tour. Nothing like we had ever done previously, and a different look into the history of Paris!
Would highly recommend
Anne
May, 2024
I enjoyed the tour of the catacombs but there was just one snag. The people on the door wouldn't accept my phone ticket so I had to buy a paper ticket at the door for 29 euros.
Ana
May, 2024
Ticketing experience with headout was smooth and easy. Just there was still waiting in line even with timed-tickets and it was raining so hard on the day of our visit which made the waiting in line worse. But the experience inside was great, except with an encounter of a creepy man who wore an ID who took pictures of us inside.
David
May, 2024
The experience in the catacombs was great. There were no lines.
The recorded messages that accompany the excursion or a very informative.
Caryn
May, 2024
Interesting tour that you can do at your own pace. I did this tour with my mom who is 68. We were a little concerned given comments about all the stairs and small areas. She found the stairs extremely manageable. Only one set down at the entrance and one set out at the exit. There were probably 100 stairs but there are railing and you can go at your own pace. The catacombs weren't crowded at all and the under ground ally ways have plenty of room, are well lit and you don't feel claustrophobic at all.
Yolima
Apr, 2024
Very clear information and very punctual start of the tour. Excellent attention from the staff and above all beautiful place very well maintained.
View original review in Spanish
Sebnem
Apr, 2024
Great experience; very interesting history.
Booking via headout was so practicle. However at the entrance there was some difficulty with voucher. The receptionists at the entrance do not easily accept the voucher ; they insist on ticket pdf and unfortunately they are not acting visitor friendly. So be sure that you have pdf tickets with you
Elisa
Apr, 2024
The booking was easy and fast. I had no problem to access the Catacombs at the chosen time.
The only bad thing is that the tickets were more expensive than on the official website, but it saved me, because the official website was out of tickets.
View original review in Spanish
Ana
Apr, 2024
Very interesting to hear the story of what happened in Paris, to see all the corpses through the galleries and at the exit the big hole through which they entered.
View original review in Spanish
Ann-michelle
Mar, 2024
With the tickets, we only had to queue briefly and could then go straight into the catacombs. The audio guide provided a lot of exciting information 😊
View original review in German
Angelo
Mar, 2024
The place very impressive. Too bad it is only 1% of the catacombs. If it had been more it would have been wonderful. I really mean.
View original review in Italian
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