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Laurie
Nov, 2024
The audioguide was very good and informative, the experience of walking through the catacombs was sobering and affecting. The only trouble we had was in downloading our tickets, because we had slow WiFi, but when the young attendant at the catacombs helped us use the fast WiFi there, the problem was resolved.
Lim
Nov, 2024
E-Tickets received in email without any hassles. Give five stars for headout's efficiency and we also booked from them for Versailles.
Just that at the Seine cruise, after we entered the line for the cruise, a staff working at the entrance approached us and instructed us, in an extremely impolite tone, to exit the queue and go back to the end of the queue again. I had to ask him why 3 times before he told me his reason. He mistook that we had crossed under the cruise line to get to the front of the queue. I told him to verify the facts with his colleague at the entrance, as I actually had a conversation with the first guy before entry. He did apologize after the verification, but the fact was also that there was nobody behind us.
Not the only time I'd suffered French arrogance from those in the service industry. Same feeling I had with the numerous comments I've read on other websites: if you do not have a welcoming and accommodating nature, do not work in the travel or service industry. It is normal for tourists to ask questions and seek verification as we do not live in the city and most do not speak your language. Please be more accommodating, and not destroy the country's good image with arrogance. You are at the front line and the first choice whom tourists seek help from.
The general public was helpful and polite, and at no time we felt threatened or intimidated.
Russell
Nov, 2024
The attraction was amazing, well-thought out and a chilling historical education. Thank you! It was super easy to book, the people at the entrance guiding us in were friendly and accommodating. All around a fantastic time! I'd definitely recommend this to all!
Leslie
Nov, 2024
Liked the self guided tour and how accommodating the staff at the boat tour were in helping my elderly father. They were very kind
Ursula
Oct, 2024
We had booked the catacombs with audio guide and Seine cruise at short notice. The tickets did not arrive after 2 hours as stated in the confirmation when booking but after 12 hours, the only criticism. You can take as much time as you like for the catacombs. We took the metro to the port directly after the catacombs. The ship was quite big, so it was a bit crowded. But everyone had a good view and a place on deck. The photos of the illuminated sights at dusk turned out well and the 1.5 hour trip was just right for us.
View original review in German
Wolfgang
Oct, 2024
The visit to the catacombs of Paris was once again a great experience. The audio guide was very helpful and provided lots of interesting information about the history.
View original review in German
Erica
Oct, 2024
Very interesting and fascinating.
Bad thing was that tickets were received less than 24 hrs before the scheduled visit. We were not certain that we actually would receive them.
Stephan
Oct, 2024
We had booked the tickets online before our vacation. Everything went smoothly at the entrance to the catacombs. We were super happy! The catacombs are well worth seeing and there is enough space inside, although I suffer from claustrophobia.
View original review in German
Katie
Oct, 2024
The Catacombs were great, very interesting. Audio tour is included with all full rate tickets. There is no queue jump. Worth a visit to the catacombs but book on the official website for almost half the price.
Sabine
Oct, 2024
We loved the event itself and that the local service provider was available when I called to tell them about a delay because of the Metro. They were helpful and friendly on the phone.
The experience could be further improved by sending the tickets more than 18 hours in advance. This felt kind of stressful, especially since I went with my teenage son. Guess you know what I mean ;-).
Donald
Oct, 2024
The venue will not accept the ticket from Headout...had to call Headout and wait for a long time for an agent to finally answer then explain the situation multiple times before he sent us the PDF tickets...made the situation very stressful!
Jennifer
Sep, 2024
Tickdeting for the Paris Olympics was fabulously run. Being able tobuy ad seel tickets on a daily basis o the ap was terrific ad w took advantage of it.
thhe volunteers were awesome, organisiato at the venues was great. Having such strong security was reassuring. I loved evey minute of the games. Thankyu Paris and the French community.
Kanela
Sep, 2024
The Catacombes were great to see - never seen something like this before.
However, the extra 10 euro per person to "skip the line" was ridiculous/expensive, as they would only let a limited number of people in at any given time and at the time allocated on their ticket. Hence, "skip the line" was null and void.
I would have preferred to keep my 30euros or have it refunded.
Matthew
Aug, 2024
Very interesting and Macabre experience. Though the staff weren't all that friendly or helpful or cheerful come to that. But the Catacombs were very well set up and it was astonishing to see so many dead people's bones on display.
Cheryl
Aug, 2024
Initial communication does not say our tickets would be sent to what's up app. I don't keep my notification on. Downloading your app and view ticket option was not valid tickets. But, after a phone call to customer service and direction to what's up very easy. Both Catacoombs of Paris and Seine Boat cruise were easy o ce we figured out how to obtain our tickets and tours were amazing.
Gladys
Jun, 2024
I love how big the catacombs were and how you were able to freely explore without a guide, (aside for the audio guide of course.) which I did have some issues with. The screen wasn't allowing me to click on the specific things I wanted to click on, which was a bit frustrating. But other than that, amazing experience. If you are interested in the catacombs or history you'll love this experience.
Vincent
Jun, 2024
Booking online was very easy and half the price of TripAdvisor. The catacomb staff weren't very friendly, but they're Parisians, so that's not surprising. Otherwise, the visit was interesting and instructive with the audio guide.
View original review in French
John
Jun, 2024
Ticketing experience was great. We had never used Headout before, but will definitely be using them again on future trips.
Catacombs were a very interesting tour. Nothing like we had ever done previously, and a different look into the history of Paris!
Would highly recommend
Laura
Jun, 2024
Our Paris experience was amazing. We plan on returning to France in October.
Your company did a great job.
I can highly recommended them to my clients.
Thank you.
Laura. Owner of sjstravel in New York.
Terrence
Jun, 2024
The Catacoombs are an amazing experience, quite sobering but yet powerful to the respect that humans can show to the dead and their mortal remains. The information about the history of the Catacoombs provided was very informative and gave a respectful insight to the history and how they came to exist.
My only negative was that the ticket sent via email failed to open and I had to make contact via your app for it to be retrieved. Thank you to Shindi, she provided excellent customer service to get my ticket to me. I had started to believe I had been scammed and wasted my money. The lady at the entry point to the Catacoombs was very patient to me.
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