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Ana
Aug, 2024
The experience itself was absolutely incredible! The little penguins were incredibly cute and we were very lucky with the weather so outstanding. Having said that, the tickets experience can be improved. We had to chase our tickets and were only emailed them ah hour before the experience and only because we chased. I'm sure you guys can do better than that.
Fiona
Jul, 2024
The staff were very supportive of ensuring all visitors had places to sit and gave clear instructions about the penguin parade experience.
Julie
Jun, 2024
We loved watching the penguins arrive on the beach in their groups. Sitting with all the other people in such a pristine environment was amazing. We loved how the staff showed such pride in their jobs. Seeing this was just amazing and we all loved the uniqueness of it.
Callie
May, 2024
We absolutely loved seeing the gorgeous penguins emerge and gather the courage to dash across the beach. The employees managing the event were so patient and had a tough job encouraging people to respect the penguins by not taking photos. We would have loved to have learned more about the penguins while we waited for them to arrive.
Jill
Apr, 2024
Loved watching the little penguins get from the ocean up the beach in a group. Our 5 year old grandson absolutely loved watching the penguins and hearing them call for their family
Dhuwarakesh
Sep, 2024
It was amazing
Loved the friendly staff as well ❤️
Lechelle
Jul, 2024
We loved seeing the little penguins so close up they were so cute.
Peter
Jun, 2024
Was happy with the event, but found downloading the tickets a bit of a challenge.
Karen
May, 2024
It was easy to just show our tickets on the phone and we were in. It was very easy.
Rudi
Apr, 2024
How close we could get to the animals and feed them
Rajendra
Apr, 2024
A Msut See venue for all Cricket Lovers in the Worls!...Great Cusomer Service!
Chloe
Mar, 2025
The guides were so helpful and experienced within the answers to questions. They were so friendly, I definitely felt seen with questions I had.
I am definitely coming back, it is one of those experiences that I just can't wait to experience again.
Phillip
Mar, 2025
I know the penguin parade is a natural event and therefore the number of penguins we saw on the evening was around 10. We had good seats and we expected a lot more to come out of the sea. the previous night around 484 were recorded. We were just a little disappointed overall. The evening is well organised and the facilities were very good.
Kerry
Mar, 2025
We loved seeing the penguins although we came at a bad time (when they were moulting) and not many came up the beach.
We didn't like the fact that we were told to arrive at 6.45pm when the penguins actually didn't start to arrive until 8pm. The two kids were totally bored and over it by the time we saw the penguins!
Patricio
Mar, 2025
Not many penguin arrived due to the season. Will be good if you let us know the best season to see this wonderful animals.
Kate
Mar, 2025
I'm disabled and we were offered a buggy ride to the beach straight away. The buggy driver was chatty and welcoming and was awesome with us. When the penguins came up, a few people tried to take photos despite being told not to but the staff on the beach did a great job at stopping them. The lady in the shop gave us the biggest smile and care for our fragiles. Overall, it was an amazing night. You have amazing staff! Thank you!
Mrs
Mar, 2025
Awesome experience and very impressed with the building, facilities, boardwalks and lighting
Very friendly, helpful and informative guides and assistants
Re Headout was surprised via my bank statement that they are an overseas company based in Berlin and I was charged an International Transaction fee
Lucinda
Mar, 2025
We had a really great vantage point sohad a cloe encounter with the penguins staff pointed out where to see penguins as we were lea ving gift shop was great and I formation about the work they do at the centre was very informative.
Happy to know the money goes into maintaining and improving the environment for the penguins and visitors
Heidemarie
Mar, 2025
Ticketing experience was just that as I'm new to ordering on line but it was a success. Got help at entrance to retrieve tickets yeah great night lots of support from staff and saw lots of the little penguins
Megan
Mar, 2025
Was pretty disappointed to find out that I could have booked a cheaper family ticket directly through them. It is very sneaky that your company pays google to have your sponsored ad at the top so people just search the penguins and you come up first. You should also be offering family tickets to match their offer. I will be telling all I know about this.
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