From Tromso: Small Group Northern Lights Chase Tour

We saw the lights but we felt the tour lacked professionalism. In particular the driver had personal calls on his phone, on speaker and spoke loudly. He also had what we believe was his girlfriend on board, occupying a front seat who he also engaged in personal conversations with during the tour and first of all he played awful rap music (or similar) at loud volume thru the trip even after he was asked to turn it off. He didn't seem to be aware of the impact his behaviour had on paying guests. The tour guide did his best. The tour description doesn't match the experience as it relates to snacks and light meals. We were offered hot drinks as and cookies only. So altho we saw the lights we cannot recommend this tour. In contrast we did the boat tour the following night and that was a great experience.

The trip was very well organised, and we had a wonderful and memorable evening reindeer sledding, feeding the reindeer and even seeing the Northern Lights. The supper provided was tasty, and in cosy sorroundings of a large yert-like tent; and the unexpected star was the Sami guy (I have no idea how to spell his Sami name) who gave us a short, but fascintaing insight into the life of a Sami reindeer herder. The only negative point I would raise is that at the meeting point there were several tours all departinng at the same time; a sign board would have gone a long way to make joining the tour a little less confusing. Having said that, we had a great night, and I would recommend the tour.

We saw the northern lights at the very beginning despite the bad weather. Nevertheless, I have to say that the tour was bad and overpriced. The guide could barely speak English. He said about 10 words in total. There was no campfire, despite the better weather in the evening. There were no photos and the guide had no idea. I would not recommend the tour.

Our guide and driver were very professional and friendly. We got some great photos of the northern lights.

Our tour guide was excellent he was so enthusiastic about the trip.

My experience was cancelled by the service provider on the day. I went to the local venue, got in touch from there, and he told me that he had cancelled it and that he would ask for a Headout that would refund me in full. However, I still haven't received the refund on my card and I'm at a loss. Please confirm and give me a position regarding the date of the refund!