Round-Trip Train Tickets to Gornergrat from Zermatt + Zermatt Shuttle Tickets

I purchased two priority tickets for the Matterhorn experience, these are more expensive than the standard tickets and usually grant you priority boarding to avoid the queues and guarantee a seat. When we arrived the priority boarding was closed and after speaking to the team there it appears it had been for several weeks prior. I reached out to Headout hoping to be reimbursed for the extra priority price we paid and I also attached a photo of the signage showing that access temporarily closed. Over a week later and I'm still awaiting a response. The only experience is great, incredible views but the train was very congested in early December with many people standing. Early in the season so the restaurants weren't all open at the top.

On-Line advanced Ticket purchase - 10/10. Check in at Station in Zermatt - 7/10. This was confusiing and time consuming having to scan bar codes on phone to get an actual paper ticket. Why not just use the bar codes as the tickets? Very strange! Actual train rides were on time and trains were spotlessly clean.

The trip on the Gornergrat cogwherl train was wonderful. The scenery was awe inspiring and when we got to the observation area the views were spectacular! Having clean bathrooms was much appreciated. We did not eat but the little shop was busy and had some nice dishes. The actual ticketing was less than acceptable. There was No one there to assist as we had our tickets on my phone and no one directed us to obtain a ticket from the machines. We had to get into the very long lines to find our we could have used our ticket 🎟 in the premineun lane or get one from the machine. A lot of wanted time and energy and almost messed the only train that fit into our schedule.

Wide angle on a huge postcard! Thanks to the staff at the shuttle and at the station for their assistance.

The train ride was incredible, having previously booked with Head out made it easy in a busy station. Will definitely use them again.

Such an easy process. Purchased tickets online. Easy collection at the station. Excited when we were told we had priority boarding - got great seats - overall an amazing experience 😀

Easy rebooking to another day possible. Very friendly and helpful service at the valley station. The panoramic view from the Gornergrat of countless glaciers is gigantic!

It was quick and easy to book the ticket but tricky getting it at the train station as not In Zermatt as left from a different train station

We were there two days before the storm in June 24. The weather and visibility were great. Despite the crowds and full lifts, we felt comfortable. We were able to walk back to Zermatt (despite the snow).

I wish I would have known I could have purchased the tickets directly from the Gornergrat train vendor. And saved money bc i had a Swiss Tail pass - could have saved 50%. Oh well

The train trip up and back were totally worth every minute. However, the ticketing process was slightly confusing as the instructions on the app said photo ID would be required and it was not, which delayed us a bit as we had to stand in line to get to the ticket booth to ask if we were doing it right. All you needed to do was scan the QR code and take the little tickets that came out to use up/down the train line.

It was very easy to get tickets at the Tasch train station by scanning the QR code on the ticket vending machines.

The fantastic weather and the magnificent panoramic view. The refreshments on the sun terrace, the VR experience in the ZOOM world. The golden locomotive. Time passed far too quickly and we already had to get back on the train down.

All beautiful spectacular day

Overall it was a good experience, weather was not great and we couldn't see the Matterhorn :,(

The tickets were easy to get, so we were able to climb the Matterhorn without any problems....

Beautiful experience. Perfect day in a magnificent place.

It was a dream, the only thing that was a bit stupid was that you had to leave the tickets at the machine.

Trains on time. But too many guests. That's a good thing for your company.

The train was comfortable and the views were spectacular.