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Ulrike
Mar, 2025Verified booking
The burocracy surrounding getting a ticket for that Vasari corridor! Which turned out to contain no art works, the girls tasked with taking us looked bored to tears, told us nothing except what we were NOT allowed to do. The whole experience could have been completed in ten minutes rather than 45!
Annegret
Mar, 2025Verified booking
Annette
Feb, 2025Verified booking
Poecheim
Feb, 2025Verified booking
Hanaa
Feb, 2025Verified booking
Lisa
Jan, 2025Verified booking
Alessio
Apr, 2025Verified booking
The much-vaunted restoration of the Vasari Corridor is an immense disappointment. Except for the exterior views observable from windows and small windows, the interior of the corridor looks more like a hospital ward than a museum. Aseptic white walls and ceiling, no paintings as they were before restoration. Yes, the right word is "hospital corridor"...but no description will ever match standing in front of it. Money badly spent...mitigated only by a visit to the Uffizi. Those are worth a visit...the Corridor leave it alone for the time being.
Vosseler
Feb, 2025Verified booking
The reservation was there, but the barcode and QR code were missing on the ticket, so there were problems getting in
Daniel
Jan, 2025Verified booking
I "only" received a PDF ticket, a so-called B-ticket. This was not valid at the entrance. So I had to queue and go through 2-3 counters to gain correct entry.
Due to this loss of time, I missed the slot for the Corridoio Vasariano and paid for something I didn't get.
Andrea
Apr, 2025Verified booking
Patricia
Apr, 2025Verified booking
It was impossible to buy 2 tickets at the same time: we had to make 2 reservations.
On site, very crowded, no one visible, difficult to understand where to queue....
The ticket is very poorly explained, we don't understand where and at what time it starts, and we weren't the only ones.....
We spent over 3 hours in the gallery: it was crowded, but there was a wealth of works (we could even stay longer).
When we arrived for the corridor, we were told that it wasn't the right time and that we were late due to the wrong explanations on the tickets.
Like others, we were refused access even though our names were on the list and hardly anyone was on site.
A refund for this part seems to me the least we could do, and clearer explanations for your future customers.
I look forward to hearing from you.
Sincerely
Heulwen
Feb, 2025Verified booking
We were not properly notified about the arrangements of the tour and missed the tour. Not seeing until too late that we were meant to start 2 hours early to the allotted time.
Mauro
Jan, 2025Verified booking
At 1 p.m. I purchased the museum + Vasarian Corridor ticket online indicating 1:35 p.m. as the time, which was the first available time. I went as suggested 15 minutes earlier to the museum entrance. At that point I was told that 1:35 p.m. was the time I should report to the entrance of the Vasarian Corridor. I was told that since it was far from the entrance I would have to run there otherwise I would lose the opportunity to access the Vasarian corridor as it is only accessed at the appointed time. Finally I was told that once I left the corridor I would no longer be able to visit the Uffizi. So frantic running in search of door D19 (imagine how complicated it was to find it) corridor visited and Uffizi never seen despite ticket paid and no refund received despite complaints to the bilglietteria who rightly threw the blame at the poor service provided by Headout. Very bad experience
Daniela
Jan, 2025Verified booking
Roy
Jan, 2025Verified booking
The meeting time was 11.15 at the entrance to the corridor, but the directions wouldn't open and no-one was very helpful about where to find it. We did find it at the end, but didn't have time to see any art. The guide spoke Italian and a translated into to English after I asked her, butI was disappointed mainly because we didn't see any art. The directions should be clearer and explaining to get there when the gallery opens . Up until now I have found Headout very good. We have a tour tomorrow hoping it goes well.
€59
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