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Ilianna
Dec, 2024
Easy access, we didn't have a guide and we didn't wanna get an audio guide, but it was all easy to understand. We had access in all rooms. Would recommend
Ostoja
Dec, 2024
There was no waiting time to pick up the voucher.
On the other hand, I couldn't access the audioguide which was on the Headout app.
View original review in French
Xiangzhou
Dec, 2024
The guide(men with a pink umbrella) was awesome. He was passionate and gave a super good explanation of some major paintings. It was impressive and enjoyable experience.
Viktor
Dec, 2024
Paola was extremely pleasant and knowledgeable. Her English was spot on. She shared a lot of additional details regarding the connection of Prado Museum with the city and it's history. The tour was not at all rushed we had enough time to see each masterpiece in details while listening to her and we also had a small bonus given we had time left.
Joy
Dec, 2024
The museum was overcrowded and large tour groups dominated.
They stood in large groups in front of paintings for extended periods with no regard to anyone else trying to view the paintings.
Manuela
Dec, 2024
The purchase process was very good. I just didn't realize that it was a digital audio guide. I overlooked it and then had too many difficulties with downloading and pairing the earphones on site.
View original review in German
Heinrich
Dec, 2024
The fact that we were able to enter without any problems and the selection of pictures.
A small suggestion for improvement: indicate the exhibition room with the audio guide number. Otherwise perfect
View original review in German
Agustin
Dec, 2024
Very clear self-guides, with the exact duration.
I also liked that they had an option for children, I listened to an audio guide and I also thought it was very good.
View original review in Spanish
Fabio
Dec, 2024
The beauty and quantity of the works are the strong point, although the ideal way to fully enjoy them is to spread out the visit over several days.
View original review in Spanish
Shoichiro
Dec, 2024
Finding an entry gate among many is also a fun to know how big Prado is and how beautiful a botanic. Garden is . Yes it is too great indeed inside to see all out with only a day but a couple of days . Compared with artists' age of life against the size of campus they painted , we can easily image they could not sleep enough for completing their paints , genius enough . So you can smell their real history as if you had been living contemporary. Do not miss such a chance .
Georgina
Dec, 2024
Guide had perfect English and was very interesting. Small group, audio worked well. Quite a lot shorter than advertised however.
Erin
Dec, 2024
My guide made the museum experience really meaningful. now i wonder if i would enjoy all museums way more with a guide! she honed in on four concepts- mainly time periods- and helped us understand more about the artistic techniques we were seeing, as well as understanding the political and historical context that the art was created within. it was amazing.
note: i can't share a photo because photos are strictly forbidden at the Prado.
Andrew
Dec, 2024
Easy access. Buying the ticket online was simple. Getting in the museum was easy - no lines and entry was well-marked with signs etc. The Prado is one of the world's great museums, and it was fantastic to be there again!
Hilmar
Dec, 2024
The works from the permanent exhibition were my goal. I only had about two hours to work with so I prepared and aimed for the highlights. It was awesome. I hadn't studied the floor plan at all, but as I am trained in architecture the building was rather easy to navigate. I would strongly recommend that people prepare themselves and plan an itinerary through the collection.
There was some confusion on my behalf about the digital audio guide included so I rented the official audio guide from the museum. It was a great little guide, which I enjoyed both in Spanish and English.
Shamim
Nov, 2024
I paid again to get the audio guide and lost out because it was supposed to be included. I called the information guide but it was automation so it was not helpful. I think next time I'll book the basic and get the extras where I'm going
Noemi
Nov, 2024
Both the Palace and Prado were amazing places to see. Ticketing: really great experience in Prado, entering fast and easy. Palace ticketing was a bit longer, but overall very happy with purchase.
Manuel
Nov, 2024
Our tour guide, Macarena, was amazing and brought the paintings to life and gave a perspective I would have never imagined. The staff was very accommodating and the exhibits were breathtaking.
Jaime
Nov, 2024
The exhibit. It was easy for me and my wife to see the masterpieces that we liked. All people working ther new where the painters exhibits were. They were very knowledgeble and friendly.
Patricia
Nov, 2024
The visit was great, the works and the organization very good. All the staff was very friendly and prepared to guide us.
But in the store the person charged two bags instead of one and I only noticed it when I arrived at the hotel. I felt cheated, disappointing.
View original review in Spanish
Paulo
Nov, 2024
I think I'm a layman who appreciates art very much. We've visited some excellent museums in Europe and, humbly, I found the Prado as exceptional as my pleasant and enjoyable trip to Madrid. I thank humanity for the existence / excellence of the Prado.
View original review in Portuguese
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