How do we collect reviews?
What our guests say
John
Feb, 2025Verified booking
The guide provided insightful commentary about the history, art and artists as we visited various galleries within the museum. Her remarks in English were very understandable and easy to hear with the whisper headsets our group wore during the 90-minute tour. Our guide readily answered questions during the tour. Being on the tour at the opening 10:00 am time of the Museum allowed us to avoid the long line for admission. The meeting place for the beginning of the tour was easy to find.
Peristera
Feb, 2025Verified booking
Despite I have booked the tour in English the actual tour was in English Spanish language. That was the only défaut! Ticket reservation was very easy and our guide Miguel kind and knowledgeable about the museum, he gave us a lot of useful information and made the tour very interesting. Overall it was a very good experience!
Richard
Apr, 2025Verified booking
Booking was straightforward and the whole experience was excellent.
Our guide and the rest of the group met outside Starbucks, just opposite the museum and we were given the audio aids and entry tickets.
We had no waiting in the queues and were quickly guided around the artwork. Our guide was excellent throughout, mainly going over the history of 3 influential Spanish artists, but touching on various historical points that actually helped piece together some of the historical information gathered on the previous days city tour.
We really appreciated the opportunity to take a coffee/cake after the tour and go around the skipped parts of this massive museum at a more leisurely pace.
Super guided tour, amazing museum - excellent experience.
Mary
Apr, 2025Verified booking
We had better than an audio guide in the form of a very knowledgeable guide, Alexandra. She was very considerate, explained the paintings very well and encouraged participation in the form of questions. It was a very small group of 3- 2 persons didn't show up which delayed us slightly but didn't impact the tour. I will book through HR this service again. We had a tour of the Palace which was a group of 25 and it was all too rushed and impersonal. Different company and more money. Go Headout!
Theresa
Apr, 2025Verified booking
Of course the art is what made it memorable. We were glad to be able to take a break in the cafe. The maps were confusing and we missed galleries we wanted to see. The restrooms were hard to find.
Erik
Apr, 2025Verified booking
Very easy to sign up and find the central meeting place. Our guide was extremely knowledgeable. The tour was as promised, with a little extra insight into some of the contextual reasons for the artwork we observed. A great lesson!
Angela
Apr, 2025Verified booking
Our guide was very knowledgeable and provided valuable insights about the paintings that we saw. Also liked that we had a small group which made it easier to move through the crowded museum.
George
Apr, 2025Verified booking
1) I was confused when I got to the venue as to why I didn't already have a ticket. At one of the venues, the ticket office person initially rejected it as a valid voucher. I had to explain to her that it was.
2) the tour groups at the Prado make the experience impossible to enjoy for independent travelers. You should try to reserve certain hours of the day when tour groups aren't allowed to operate. They monopolize all the masterpieces.
Quatrehomme
Mar, 2025Verified booking
The queue cutter is not useful, and the museum does not provide a brochure or map.
You don't get an audio guide with a paid ticket.
Lowell
Mar, 2025Verified booking
Great guide Alexandra helped us navigate what would have been an overwhelming experience. She was personable and very knowledgeable.
Marc-andré
Mar, 2025Verified booking
The guide was great! Thank you Laura!
I liked that we were a small group. She suggested to us to take place in front of the masterpieces and she explained the historical details and the techniques used. I glad I got on this tour for my first visit at the Prado Museum.
Marta
Feb, 2025Verified booking
It was easy to buy tickets with Headout.
We had quided tour and it was very interesting to learn more about paintings.
Prado collection is breathtaking
Haeyoung
Feb, 2025Verified booking
The guide, was awesome. She explained it super well. She was very knowledgeable and professional about the whole thing. I would recommend her again. 👍
Jennifer
Feb, 2025Verified booking
The experience with the guide Bianca has been incredible. We have enjoyed her detailed explanations, her attention, especially with my son who has been exquisite.
She has made the guided tour simply fantastic.
Thank you for everything Bianca! It was a pleasure to have met you.
Paul
Feb, 2025Verified booking
Our guide Louisa was very good and knowledgeable about the art in the museum. It was really great that my wife and I were the only two persons in the group so we did not need headphones which made the experience much nicer.
Elissavet
Feb, 2025Verified booking
Learned a lot about Spanish history and saw the paintings in a whole different respective than self guided. Javier was very polite, friendly and literate!
Hilary
Jan, 2025Verified booking
Our tour guide made our visit the best experience. There are so many pieces of art work in Prado but the ones she showed us were educational and relevant. Her knowledge of the art was insightful. We saw things we otherwise would have missed. Could not recommend this tour highly enough. And she spoke excellent English. The hour and a half flew by. Having a ticket in advance also meant skipping that very long queue.
Maria
Jan, 2025Verified booking
The museum guide spoke very good English. She did the tour very well and imparted a lot of knowledge. Very nice tour.
The quality of the audio guide was very poor. There was a constant crackling sound that overlaid the speech. And halfway through the tour, the audio guide cut out completely. Very poor quality.
Catherine
Apr, 2025Verified booking
Efficient because it cuts through the traffic and is all-in-one.
Gergana
Apr, 2025Verified booking
Perfect guide, good organisation of the visit! Thanks!
from
€24.75
Why Headout?
Trusted platform used by 100K+ people, each month
Get the lowest prices and last minute availability
Discover and connect with 10,000+ experiences
Browse verified reviews and professional photographs
Have a question? Live chat with our experts 24/7