St. Mark's Basilica Skip-the-Line Guided Tour

The venue itself was absolutely amazing! I also thought that the tickets were very reasonably priced, the website is very easy to use, and everything works exactly as it should. A very positive experience and we will definitely be using you again, both when we come to Venice, and two other cities! Chris K

Good organization, good guide, visit of the museum and the terasse, once the guided tour was over, without leaving the basillica we went to see the pala d'oro (to be paid on the spot in addition.) but it's magnificent.

Pleasant guide but departure much too late. The schedule was not respected. 45-minute wait. We were denied access to part of the sacristy.

The guide was very interesting and I would gladly recommend her, but the visit to the cathedral left me wanting more. We didn't see the back of the choir, the golden altarpiece or the domes at all.... We took a guided tour for our granddaughter, as we'd seen much more on our own on other trips.

The tour was fine. Church was magnificent. Your guide was friendly and knowledgeable. Meet up instructions were unclear. It said to meet in front of the church in the square. What it should have said was we needed to check in at the office across from the church to get our headsets and tour numbers. That would have been helpful. Also there is a bathroom in the Church museum. You should let your guides know where it is in case a participant needs one. It's not easy to find.

Love the tour, well organized.guide # 5 was great, very informative, persinadalbe, and a good sense of humor. Would recommend it highly!

The tour was incredible and the guide was very informative. However, it was very confusing at meeting place to start. The directions said to meet your tour guide in front of shop at Campo San Zaccaria. No where did it say we needed to go into the place 2 doors down and exchange our vouchers for tickets and get our audio equipment. By the time realized this, the line was so long we were late for our tour, but thankfully they waited for us

Die Tour hat pünktlich begonnen, unser guide war sehr umsorgt um unsere Gruppe, sprach perfekt Deutsch und die Informationen zur Basilica San Marco waren ausführiich, und informativ. Sie verstand es, uns ein ausgewogenes Bild der Geschichte zu vermitteln. Tiefe der Details war genau richtig. Vielen Dank!

We appreciated the guide's good French and all her explanations. She was very professional and interesting, answering all our questions. On the negative side, we couldn't always hear properly, as the headphones with only one input meant that we were subjected to too much outside noise. And God knows there's a lot of it, because it's so crowded.

We visited St. Mark's Basilica in Venice with a guide who was passionate about history, and it was a very enriching hour for us.

It was an easy process to meet our group and then be assigned our guide. Our guide was very knowledgeable and informative. It was a great tour that I would recommend to others.

Our guide was fantastic. So good that we signed up with the Doges tour with her. The experience was way beyond our expectations. My only regret is that we cannot remember our guide's name.

first of all we were not told we had to enter the little tour shop to get our headsets and get our tickets! could make it clearer on the email. skip the que wasn't skip the que we still had to que. Allthough the lady new her stuff it was so rushed! and if your going to have an English guide that's not English slow down on the speaking so we can understand you!

Interesting additional facts Clear meeting instructions Good mic/headphone equipment Needed to be clearer about covering up - reminder would be good

Super gorgeous place, and a wonderful, knoweldgable tour guide! Much of the tour takes place outside in the square, which is something to note if the weather is terrible and you were hoping to escape the rain with an indoor tour. The time spent in the Basilica is actually quite short-- felt a little rushed through, would have liked to spend more time there.

The guide was very informative, however on the ticket you stated to be 15 minutes before, however we still kept waiting for more people and the experience in church was less that 45 mins with the guide. When I asked one of the support team a young lady with long brown hair she was waiting to conduct a tour and I believe she did my check-in, she told me in a very rude way can't you see that there are other people like you waiting. She didn't apologize, I would have appreciated I'm really sorry that you are waiting but instead she looked at me like why are you asking and she kept on talking to her colleague like it is something normal to keep people waiting. I want to make it clear the lady was not the guide but one of the support team of Venice Tours. A simple explanation or apology why we are waiting would have been enough instead she flipped her eyes and continued to chat with her colleague. She should do a customer care course and learn to smile she is still so young to be frustrated already with clients

Unfortunately, you couldn't look at the lower level of St. Mark's Basilica for long, we almost ran through it. Overall, the ticket is too expensive for what is on offer.

The guide seemed very uninterested in us and the venue. His personal interest in us was missing. No motivation to make this a great experience. I assume that tourists are not well received in Venice. Perhaps there are just too many for the locals to be happy to receive them.

Einige Audioguides funktionierten nicht und der Start verzögerte sich, da sich die Reiseleiterin darum kümmern musste. Warum bekommen nicht alle Teilnehmer einen Sticker ans Revers (farbig nach Sprache und Slot?), damit die Führerin weiß, wer zu ihrer Gruppe gehört und sie dann auch die Zusatztickets in der korrekten Anzahl kaufen kann bzw. weiß, wer alles zu ihrer Gruppe gehört. Gleichzeitiger Zeitpunkt des Start aller Sprachgruppen verursachte lange Schlangen und Chaos. Geräte sind von minderer Qualität (Kopfhörer funktionierten nicht). Während musste die Reiseleiterin Tickets kaufen - das könnte bereits vorab geregelt werden (Sammel QR code?), es fehlte ein Laserpointer, da im Gedränge häufig nicht klar war, über welches Detail gesprochen wurde. Die Gruppe war zu groß. Die Summe dieser Mängel beeinträchtigte das Erlebnis. Uns ist klar, dass der Massentourismus das Problem ist, aber es ist bei der Orga noch sehr viel Luft nach oben.

Excellent guide! She gave us so much information about the Basilica. We even went to the terrace even though it wasn't included in the ticket.