From Barcelona: Montserrat Day Trip with Black Madonna

My tour guide MK was super engaging, we learned so much from him. He was super attentive making sure the group stayed together before breaktime, which made the whole experience seemless for us.

I was frustrated that even though I had made reservations and paid fo the tour online, I also had to wait in a kong line to check in at the counter, as well. I wasn't aware that this would be necessary and I was quite stressed that this made me feel "late". Also, our tour guide Anna was rude and unfriendly, and even shamed me for "not listening" when I asked a question. "I already told you this". Well, she was mistaken, other passengers affirmed that she has NOT told us this. I think she is sick of this job and working with the public and it made for a much less pleasant day to be treated like a naughty child.

The hour bus ride went smoothly. Although it started 6 hrs it was not more like 4 1/2. Guide was vary informational. I did feel like we were rushed and didn't have enough time to see everything.

Male was extraordinary leading the tour and directions, her storytelling was enriching and fun. Thank you Male!!! All your suggestions were spot on. 🌹🌹🌹🌹🌹💕🙏🏻✨

We did not love our experience. We were so looking forward to this experience for our last day in Barcelona. The instructions for the meeting point were not accurate. I used the google map option in the "Where to go?" that had the address 19 Carrer d'Alli Bei from the email and had a taxi take me to that address (it was 2:45pm) and when we got there, there were no signs. I went into a business and they were kind enough to tell me that I had to go to a bus station. I had to walk with my 8 year old daughter in the rain to try to get to this bus station which was easily a 10 minute walk from where I was dropped off. I tried calling the number in the email 0034 93 317 6454 and I could not get through. I replied to the email in hopes that someone would get it to either call me or wait for us, but no success. When we finally arrived to the bus station, I saw the sign for Julia Travels, there were three young people sitting behind the counter. I told them the situation and they told me that the bus had left and offered me no help, advice or assitance. Not even a little bit of empathy was expressed. They went back to their conversations, laughing and looking at their phones.

Billed as half day and it just squeezed into that at 4.5 hours but it felt a little rushed. But guide Sandra was excellent, funny and good English. Why the Monastery cannot implement a better queueing system is a mystery as they plenty of experience, but that's not the tour company fault.

Fantastic time would definitely recommend, all went smoothly and guide was amazing!

Very misleading tour from your booking web, and the travel company partner Julia Travel, I'm not a happy client

The tour guide was great. However, we learned when we reached the monastery that we needed red tickets to do the liquor tasting, which we weren't given. It was one of the things we were most looking forward to

Everything went very smoothly and Carlos was the best!

Too much waiting and too much time in the bus, the amount of information provided by gude was very poor and primitive