Sagrada Familia Fast-Track Guided Tour with Towers Access

Guide did a good job of getting us into and around the venue. Unfortunately the audio wasn't too clear. Our guide was quite knowledgeable but maybe a bit too detailed. A number of people ventured off on their own as they lost interest. I don't want to be too harsh but it would have been better if she had interjected some humor or an interesting story.

Very knowledgeable tour guide. Easy purchase online for tower tickets tour. Good communication about meeting place. However, the guide had no sign or any obvious way for us to identify her. There were many groups forming up in the area. She approached us since we quite obviously looked lost and confused. After that everything went quite smoothly.

View from tower is through slotted windws so yooou cannot get a view cross the city and coming down from the tower is about 400 steps and no lift.

The guide - Marc - lives an enthusiasm for this building that he also transfers to the visitor! Minus: Access to the towers was not possible with the QR code, even though we had booked a combined package.

Always nice to have someone that can tell you the important despcription just not to look without understand nighting. Important to visit everything, have time and see all what is possible!

The building itself was incredibly beautiful! The light was amazing and our guide was very knowledgeable and funny as well.

The actual tour was genuinely amazing, the tour guide was so passionate, so friendly, and so knowledgable about the Sagrada Familia she was nothing short of superb. Finding the tour, however, despite being in the meeting area for over half an hour before the meeting time, and having to then contact Headout directly... was all very stressful.

First of all, the images of the meeting place were incorrect. I got a call, luckily I picked up and the meeting place was not very visible but across the street from the picks provided. The guide was awesome along with the church. Lastly if you select the upper level view, the elevator will take you up but you will have to take the stairs down, handrails are not available the entire way down.

The church was beautiful although I expected a private guide and not in a group even in the towers since the ticket still cost 218 euros for 2 people

Knowledgeable and very personable, professional guide. Allowed time at each area, but also kept us moving along - good navigating through the crowds.

It was sooooo hard to find where we were supposed to meet. It's an actual pink street sign surrounded by trees and not where the instructions indicated. Once we found our guide, the tour was great.

The tour was really interesting. The guide was great, knew her stuff. There were quite a lot in our group and lots of people milling around in other groups so it was actually quite hard to keep track of the guide in the crowds. It's cringe but it would have helped if she'd worn something identifying or held something up so we could spot her in the crowd. The weather was very hot, and there was a lot of standing around in the heat outside. Not much the tour guide could do about the weather of course...but just by way of feedback. pack a fan and a hat for outside

The tour was very informational. Teresa, our guide, knew her stuff and was very entertaining. She was very nice and she showed enthusiasm of the content that she was explaining. Finding the meeting point was a challenge for all of us I believe. However, next time I will be more vigilant.

Our guide made the experience pleasant amongst the many other groups and individuals, and gave interesting background information

Great tour which was run by city wonders, the tour guide was very good. Gave out lots of information in a really friendly welcoming way.

Our guide was amazing! Full of fun facts & drew our whole group in, but also knew when to let us 'be in the moment'. A fantastic tour of a truly remarkable cathedral.

I would have liked to have found a tour in French We regretted that there was no simultaneous translation in headset

It was entirely our fault, but was missed our appointed time by 5 minutes and missed our tour. The desk was able to reschedule us for another tour 2 hours later at a cost of 78€. Our fault. My wife had booked the tour, but as she was using my credit card the email came to me. I read the first screen and thought I understood the instructions but I didn't read to the bottom of the email. The instructions were clear but it was mandatory that you read the entire email. Again, our fault. I just wish the instructions had been clearer and at 5he top of the email. Otherwise, great tour. Thank you.

The guide was very knowledgeable However to find her was very hard and stressful. Headout notes stated the guide will have a pink sign. There was no pink sign. The sign she had she was sitting on it and did not display it at all. We could not see it. We had to ask every person we saw if they were IBE. It was very stressful. You need to notify your customers exactly where to meet and the sign needs to be bigger and clearer.

My experience with Headout was very good and I'm very appreciative! The guide was A+++!!!! Unfortunately, the weather was not very good (nothing Headout could do to change that). But, our ticket was the fast track guided tour with tower access (Booking ID: 16829574) and we couldn't do that due to the severe rain on April 29th. Is it possible to have that portion of the experience refunded? Appreciate your assistance, John Jackson Johncailynelise@yahoo.com 1-(802)-522-9087