Artecard Napoli: 3 Museums Pass

My problems relate to the cooperation with Artecard. The support team there was helpful and took care of us. However, they were ultimately unable to help us properly: the transition to Artecard and the handling and updating etc. are simply too complicated. In addition, the list of museums does not match the reality. For example, the Capella San Severo.

On JANUARY 8, I sent the following e-mail, to which I received no reply: Hello, I bought 2 Artecard Napoli -3 days from January 7th. I was unable to validate/terminate the registration despite numerous kind exchanges all morning on January 7 via WhatsApp with Inna, local Headout operator in Naples. At 2.40pm, in desperation, I wrote to her: "Hello again, for hours my connection attempts have been unsuccessful. Please e-mail me my two validated tickets to use from what I've paid. Thank you, Walter." At 3.06pm, I tell him: "Since I can't validate my tickets, I'd like to point out that I had to pay for two tickets for Capodimonte and for the buses to Naples, normally included in the 3-day passes (as of this morning)!" At 3.08pm, Inna replies: "Hello, if I could have sent an email, I would have already done so, the card is digital, unfortunately there is no way to send an email, if you can't complete the check-in, you can request a refund, don't worry, we will refund the amount paid." Then, finally, she gives me your email address on which I write to you. I'll keep these exchanges at your disposal. I would ask you to proceed with the reimbursement of these 2 cards (on the card used for payment) and to inform me of the progress of the procedure. Yours faithfully Walter Grimmer Thank you for your reply.