Our driver Dariusz spoke limited English but was very efficient, polite & friendly. No complaints regarding him at all.
Booking was made 2 days before the trip. Less than 16 hours before pick up we were told we would need to pay an extra £27 as our pick up wasn't in Warsaw, even though our location was on the route to Auschwitz from Warsaw. Was disappointed to then be told a change of pickup from 6am to 4.30am and to find out it was because the 2 other people on the trip had requested an earlier slot as they needed to be back early for a concert. No regard for the other 5 people in our party who had already booked for a 6am start.